ServiceNow News
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https://docs.servicenow.com/bundle/paris-servicenow-platform/page/product/service-catalog-management/task/t\_ConfigureMoreInformationDisplays.html
Haven't tested these all recently within global/l...
ServiceNow Configure number of items to have preview enabled in service catalog
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icon> displays in preview/search in classic UI
picture> displays in portal and classic UI
Haven't tested these all recently within global/local scopes, so feel free to have a play! option 1 use a...
Difference between icon and picture on a catalog item
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over 5 years
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(function runMailScript(/\ GlideRecord \/ current, /\ TemplatePrinter \/ template,
/\ Optional EmailOutbound \/ email, /\ Optional GlideRecord \/ email\_action, /\ Optional GlideRecord \/ event) ...
getMessage with parameters / view RITM in portal from email script
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if (typeof spModal != 'undefined') {
//--loaded from Service Portal var allFields \= g\_form.getFieldNames(); for (var fieldName in allFields) { var fieldLabel \= allFields\[fieldName\]; var fiel...
loop through variables client side - Service Portal
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https://docs.servicenow.com/bundle/paris-platform-administration/page/integrate/authentication/task/limit-concurrent-sessions-plugin.html
https://docs.servicenow.com/bundle/paris-platform-adminis...
Active sessions: restrict concurrent users for same user and specify session timeout
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BELOW DOESNT REALLY WORK BUT ILLUSTRATES A POSSIBILITY
see my post "prevent high volume spam api calls on task table: my version for Incident table" for a version I got working
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uncheck the 'visible in summaries' box on the variable
Haven't tested these all recently within global/local scopes, so feel free to have a play! option 1 use an encoded query embedded in the Glid...
ServiceNow hide catalog variables from checkout confirmation screen (service portal)
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Modify the preview fields on reference field - pull in class field ("i" icon)
configuration item field> go to the classes by their table
https:/<>.service-now.com/cmdb\_ci\_win\_server.do?sysparm...
Modify the preview fields on reference field - pull in class field ("i" icon)
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cmdb\_ci field: change auto complete to include serial\_number, asset\_tag
/sys\_schema\_attribute\_m2m\_list.do?sysparm\_query=schema%3D2207a8941b30101059de620e6e4bcb90&sysparm\_view=advanced&sy...
cmdb_ci field: change auto complete to include serial_number, asset_tag
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further to my previous post regarding applying a filter to the configuration item field (e.g. on incident), following will retrieve a list of the following business service to child relationships ...
configuration item filter: pull back list of CI sys ids linked to service offering field
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create a custom field on the TASK table and pull it into the incident form
then, make a copy of the TaskUtilsSNC script include, and update the dictionary overrides to reference that. Alter the n...
Apply a filter on the configuration item on inc/prb/chg forms
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over 5 years
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sys property:
glide.attachment.extensions
Haven't tested these all recently within global/local scopes, so feel free to have a play! option 1 use an encoded query embedded in the GlideRecord , ...
Control file / attachment extensions allowed in ServiceNow
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\- if the end date on the staff leavers service request < todays date, set zero seconds
\- if the end date is today, set number of seconds as today date/time up to today at 18:00
\- if the end d...
Date manipulation: trigger a task based on staff end date entered in RITM
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set to run on cat item, RITM and task:
function onChange(control, oldValue, newValue, isLoading) { if (!isLoading) { var allFields \= g\_form.getFieldNames(); for (var fieldName in allFields) { va...
onchange catalog client script versus catalog ui policy?
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Solution Proposed: Use the 'Copy" button to create a copy of the catalog item Because the "Insert & Stay" will only copies the item details If you want to still use insert and stay you can use the...
ServiceNow insert and stay problem on images on catalog item: unable to remove the pictures/icons on the new item
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(note this is an old post and may well have been fixed since!)
results in the variables being blanked if you add the item to the cart and check it out later!
see my article "Known issue - clear v...
ServiceNow Catalog UI policy action clear values box is BAD
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over 5 years
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new ui action code (rename the ootb create request with sysid 50317d860a0a0b4b00857807b0815bb2 to inactive and set active=false, and take a copy of it with below custom script)
client=true
onclic...
ServiceNow replace create request from incident form with version that goes via portal
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the List edit restriction is due to the following property glide.xmlutil.max\_entity\_expansion. set this to 4000 and capture the update in an update set
problem comes with Paris which will be fix...
Issue with Paris release not allowing bulk update of multiple records from list view
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over 5 years
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//--update the 'create Request' UI action on the incident form
UI action settings:
client=true
onclick=redirectoportal\_catalog()
action name=update\_inc
function redirectoportal\_catalog() {...
redirect from classic UI to portal (UI Action) after saving the record
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over 5 years
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