new ui action code (rename the ootb create request with sysid 50317d860a0a0b4b00857807b0815bb2 to inactive and set active=false, and take a copy of it with below custom script)

client=true

onclick=redirectoportal_catalog()

action name=update_inc

//Update saves incidents before going to the catalog homepagefunction redirectoportal_catalog() { var res = confirm('If you wish to proceed with raising an RITM linked to this incident, please complete the action by submitting the service request. The service catalogue will load in a new window'); if (res) { var url = "he?id=sc_category"; //gs.addInfoMessage(url); window.open(url, '_blank'); gsftSubmit(null, g_form.getFormElement(), 'update_inc'); } } if (typeof window == 'undefined') redirect_portal(); function redirect_portal() { //gs.addInfoMessage('SAVING...' + current.number); var session = gs.getSession(); session.putClientData('incidentsysid', current.sys_id); session.putClientData('incidentnumber', current.number); //var clientData = session.getClientData('heincidentsysid'); //gs.addInfoMessage(clientData); current.update(); }

business rule code

run on insert

(function executeRule(current, previous /*null when async*/ ) { //--this business rule is invoked when the customised 'create request' UI action is clicked and the user has been re-routed via portal //--author: Ruen D Smith, (Oct2020) try { var session = gs.getSession(); var clientData = session.getClientData('incidentsysid').toString(); var clientData2=session.getClientData('incidentnumber').toString(); if (!gs.nil(clientData)) { current.parent = clientData.toString(); gs.log(clientData2+';'+clientData+';'+current.number, 'busRule: relate INC to REQ - GetSession'); session.clearClientData('incidentsysid'); session.clearClientData('incidentnumber'); } } catch (ex) { } })(current, previous);

Haven't tested these all recently within global/local scopes, so feel free to have a play! option 1 use an encoded query embedded in the GlideRecord , e.g. var grProf = new GlideRecord ( 'x_cls_clear_skye_i_profile' ); grProf . addQuery ( 'status=1^ owner=NULL ' ); grProf . query (); even better use the glideRecord addNotNullQuery or addNullQuery option 2 JSUtil.nil / notNil (this might be the most powerful. See this link ) example: if ( current . operation () == 'insert' && JSUtil . notNil ( current . parent ) && ! current . work_effort . nil ()) option 3 there might be times when you need to get inside the GlideRecord and perform the check there, for example if the code goes down 2 optional routes depending on null / not null can use gs.nil : var grAppr = new GlideRecord ( 'sysapproval_approver' ); var grUser = new GlideRecord ( 'sys_user' ); if ( grUser . get ( 'sys_id' , current . approver )){

Classic UI : var sURL_editparam = gs . action . getGlideURI (). getMap (). get ( ' sysparm_aparameter ' ); if ( sURL_editparam == 'true' ) { gs . addInfoMessage ( 'parameter passed ); } Portal : var sURL_editparam = $sp . getParameter ( " sysparm_aparameter " ); if ( sURL_editparam == 'true' ) { gs . addInfoMessage ( 'parameter passed ); }

Call a script include to apply a reference qualifier on a catalog item variable: - variable reference qualifier dependent on another variable selection, in this case a variable referencing sys_user (requested_for) On the catalog item form. variable name to apply ref qual filter : retail_equipment variable reference qualifier (on cmdb table ): javascript : new refqual_functions (). lostStolen_getAssignedCIs (); client-callable script include ( refqual_functions) function : lostStolen_getAssignedCIs : function (){ //--called from variable set client script, for lost/stolen request (service catalog) gs . log ( current . variables . requested_for , 'retail_lostStolen_getAssignedCIs' ); return ( 'install_statusNOT IN8,7owned_by=' + current . variables . requested_for ); //owned_by=1269b79937f1060041c5616043990e41install_statusNOT IN8,7 },