ServiceNow News
662 items
via personalise list control
[![](https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgGn1NaZz9TPSAy96zglEGTLAAOCT7F5qFRQkGkRTidt9ZlMx_spoU_n14KFMhpRzntxwlcmmYfKB9GThO4PZlfhWxzVJdT5djQe...
remove new button from requested item, request lists
Import
·
over 5 years
www.cloudminus89.com
cache
for example you make the REQ field RO on the RITM form via UI policy
to display the "i" ensure this sys property value is set to true:
glide.ui.reference.readonly.clickthrough
(also ensure this...
ServiceNow display "i" icon on read only reference fields
Import
·
over 5 years
www.cloudminus89.com
cache
override ACL blocking cat item attachments, remove the attachments where edit not displayed when an insert and stay has been done on a cat item with images, and the picture/icon become uneditable ...
overrride ACL blocking cat item attachments, remove the attachments where edit not displayed
Import
·
over 5 years
www.cloudminus89.com
cache
var instURL \= gs.getProperty('glide.servlet.uri');
if (instURL.indexOf('https://PRODINSTANCE.service-now.com')>-1) { gs.print('do not run on prod'); } else {
Haven't tested these all recently wi...
ServiceNow prevent running a fix script on a prod instance
Import
·
over 5 years
www.cloudminus89.com
cache
https://community.servicenow.com/community?id=community\_blog&sys\_id=dc49feeadbdd7f0c54250b55ca96191d
Haven't tested these all recently within global/local scopes, so feel free to have a play! o...
variables may still be populated on the generated RITM! Need to check with ServiceNow if this is a known issue > UPDATE: you need to tick the run on RITM and task checkboxes, as well as the cat it...
Known issue - clear variable value on ui policy action not working
Import
·
over 5 years
www.cloudminus89.com
cache
if (typeof spModal != 'undefined') { //--service portal var allFields \= g\_form.getFieldNames(); for (var fieldName in allFields) { alert(allFields\[fieldName\]); } }else{ //--classic ui var varM...
ServiceNow Loop through catalog variables CATALOG CLIENT SCRIPT (portal or classic UI)
Import
·
over 5 years
www.cloudminus89.com
cache
this approach seemed to work...where the onchange is fired on a field entitled costs\_purchase\_order and this itself needs to clear if not a number...
function onChange(control, oldValue, newVal...
Problem clearing field in onchange client script (service portal friendly); and check if val is a number
Import
·
over 5 years
www.cloudminus89.com
cache
var emptyVariables \= \[\];
var readonlyVariables \= \[\]; var keys \= \[\]; var set \= new GlideappVariablePoolQuestionSet(); set.setRequestID(current.request\_item); set.load(); var vs \= set.ge...
ServiceNow GlideappVariablePoolQuestionSet features (Service Catalog variables)
Import
·
over 5 years
www.cloudminus89.com
cache
set the variable to global=true, assuming not using a task create block in workflow (in which case use the slushbucket)
Haven't tested these all recently within global/local scopes, so feel free ...
Pull variables into catalog tasks (outside workflow block)
Import
·
over 5 years
www.cloudminus89.com
cache
Display Business Rule and Client Script - hide empty variables on cat item form and make visible vars read only (g\_scratchpad)
BUSINESS RULE (Display) - generates the scratchpads which are passe...
Display Business Rule and Client Script - hide empty variables on cat item form and make visible vars read only
Import
·
over 5 years
www.cloudminus89.com
cache
var sMsg\="A checkbox message"; if (typeof spModal != 'undefined') { //--loaded from Service Portal g\_form.setLabelOf('attachment\_attached', sMsg); } else { variableSysID \= 'ad87f965db6f1c1011ea...
Dynamically update checkbox variable's label - classic UI and portal
Import
·
over 5 years
www.cloudminus89.com
cache
// Let's start the async job to populate kb\_knowledge table with the meta description field
if (pm.isActive('com.snc.knowledge\_serviceportal'))
startAsyncPopulateMetaDescription();
function s...
Execute sch job from fix script, e.g. 'Populate Meta Description on KB Articles' fix script
Import
·
over 5 years
www.cloudminus89.com
cache
set
set glide.ui.task.insert sys property to true
Haven't tested these all recently within global/local scopes, so feel free to have a play! option 1 use an encoded query embedded in the GlideRe...
allow insert and stay on task derived tables (Paris version)
Import
·
over 5 years
www.cloudminus89.com
cache
example:
pm.isActive('com.snc.knowledge\_serviceportal')
Haven't tested these all recently within global/local scopes, so feel free to have a play! option 1 use an encoded query embedded in the ...
go to relationships:
/nav\_to.do?uri=%2Fsys\_relationship.do%3Fsys\_id%3D9ed15c0467093200cf8305225685ef6e%26sysparm\_record\_target%3Dsys\_relationship%26sysparm\_record\_row%3D9%26sysparm\_recor...
ServiceNow Paris Upgrade: how to get to the customisations unchanged list
Import
·
over 5 years
www.cloudminus89.com
cache
note: works nicely in serviceportal, not in classic ui...
glide\_list,ref\_auto\_completer=AJAXTableCompleter,ref\_ac\_columns=name;email,ref\_ac\_columns\_search=true,no\_filter
Haven't tested t...
ServiceNow Search on multiple values in list collector catalog variable
Import
·
over 5 years
www.cloudminus89.com
cache
Haven't tested these all recently within global/local scopes, so feel free to have a play! option 1 use an encoded query embedded in the GlideRecord , e.g. var grProf = new GlideRecord ( 'x\_cls\_c...
Dynamically refresh delivery time on a catalog item
Import
·
over 5 years
www.cloudminus89.com
cache