combined client/server UI action

onclick: cancel_ritm()

action: he_cancel_ritm_records

condition: current.active && gs.hasRole('catalog_manager');

script: (include additional script to cancel approvals but this may happen OOTB)

function he_cancel_ritm() { var res = prompt("Enter cancellation reason:"); if (res) { g_form.setValue('comments', 'RITM cancelled for reason: ' + res); gsftSubmit(null, g_form.getFormElement(), 'he_cancel_ritm_records'); } } if (typeof window == 'undefined') he_cancel_ritm_records(); function he_cancel_ritm_records() { action.setRedirectURL(current); cancelTasks(current.sys_id); gs.addInfoMessage(current.number + ' is now cancelled'); current.state = '4'; gs.eventQueue('he.ritm.cancelled', current, '', '');//--queue an email--this can be used later once the enhancement to create a 'closed cancelled' state value has been completed, for now the standard close notification will fire. current.update(); } function cancelTasks (ritm_sysid){ var grTasks=new GlideRecord('sc_task'); grTasks.addActiveQuery(); grTasks.addQuery('request_item', ritm_sysid); grTasks.query(); while (grTasks.next()){ gs.addInfoMessage('Cancelling task ' + grTasks.number); grTasks.state=4; grTasks.update(); } }

Haven't tested these all recently within global/local scopes, so feel free to have a play! option 1 use an encoded query embedded in the GlideRecord , e.g. var grProf = new GlideRecord ( 'x_cls_clear_skye_i_profile' ); grProf . addQuery ( 'status=1^ owner=NULL ' ); grProf . query (); even better use the glideRecord addNotNullQuery or addNullQuery option 2 JSUtil.nil / notNil (this might be the most powerful. See this link ) example: if ( current . operation () == 'insert' && JSUtil . notNil ( current . parent ) && ! current . work_effort . nil ()) option 3 there might be times when you need to get inside the GlideRecord and perform the check there, for example if the code goes down 2 optional routes depending on null / not null can use gs.nil : var grAppr = new GlideRecord ( 'sysapproval_approver' ); var grUser = new GlideRecord ( 'sys_user' ); if ( grUser . get ( 'sys_id' , current . approver )){

Classic UI : var sURL_editparam = gs . action . getGlideURI (). getMap (). get ( ' sysparm_aparameter ' ); if ( sURL_editparam == 'true' ) { gs . addInfoMessage ( 'parameter passed ); } Portal : var sURL_editparam = $sp . getParameter ( " sysparm_aparameter " ); if ( sURL_editparam == 'true' ) { gs . addInfoMessage ( 'parameter passed ); }

Call a script include to apply a reference qualifier on a catalog item variable: - variable reference qualifier dependent on another variable selection, in this case a variable referencing sys_user (requested_for) On the catalog item form. variable name to apply ref qual filter : retail_equipment variable reference qualifier (on cmdb table ): javascript : new refqual_functions (). lostStolen_getAssignedCIs (); client-callable script include ( refqual_functions) function : lostStolen_getAssignedCIs : function (){ //--called from variable set client script, for lost/stolen request (service catalog) gs . log ( current . variables . requested_for , 'retail_lostStolen_getAssignedCIs' ); return ( 'install_statusNOT IN8,7owned_by=' + current . variables . requested_for ); //owned_by=1269b79937f1060041c5616043990e41install_statusNOT IN8,7 },