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![use_case_all_the_work_a_group_has_touched.jpg](https://www.servicenow.com/community/image/serverpage/image-id/446184i950E703C0A32B60A/image-size/large?v=v2&px=999 "use_case_all_the_work_a_group_h...
How to use Process Mining to isolate and analyze all the work my group/team has touched
New article articles in ServiceNow Community
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9 months
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In this installment of the ServiceNow Process Mining Academy we focus on Process Mining for CSDM. Process Mining Product Manager Rozmin Parpia and Senior Product Manager Mark Bodman dive into CSDM ...
Process Mining Academy #36 - Process Mining for CSDM
New article articles in ServiceNow Community
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10 months
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In this installment of the Process Mining Academy Process Mining Product Manager, Rozmin Parpia covers how to include survey results in your process analysis. Roz covers a few different hypothesis ...
Process Mining Academy #35 - Process Mining using Survey Results
New article articles in ServiceNow Community
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11 months
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As of the Xanadu release of ServiceNow, Process Mining Evaluation Projects will be installed and configured on every customer instance. In Xanadu an incident focused project was made available and ...
How to use the Process Mining Evaluation Project in your instance
New article articles in ServiceNow Community
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11 months
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This short video is part of a series designed to highlight how ServiceNow customers can start to identify process improvement opportunities using the Process Mining evaluation projects that have be...
How to use the Process Mining Evaluation Project to identify idle time issues
New article articles in ServiceNow Community
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11 months
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This short demonstration is part of a series designed to highlight how ServiceNow customers can start to identify process improvement opportunities using the Process Mining evaluation projects that...
How to use the Process Mining Evaluation Project to identify multi-hop situations
New article articles in ServiceNow Community
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11 months
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This short video is part of a series designed to highlight how ServiceNow customers can start to identify process improvement opportunities using the Process Mining evaluation projects that have be...
How to use the Process Mining Evaluation Project to find jobs for your AI agents
New article articles in ServiceNow Community
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11 months
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In this installment of the Process Mining Academy we dig into all of the enhancements in the Yokohama release. We cover the new evaluation projects for HR and Customer Service cases, the guided set...
Process Mining Academy #34 - What's new for Process Mining in the Yokohama release
New article articles in ServiceNow Community
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12 months
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For each ServiceNow release, I explore the city it is named after and attempt to draw parallels to our Process Mining enhancements. With Yokohama I didn’t have to look too far. Besides being known ...
What's new for Process Mining in the Yokohama release
New article articles in ServiceNow Community
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about 1 year
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In this installment of the Process Mining Academy we focus on Process Mining for Risk Management. Process Mining Product Manager Damian Pascale and Risk Management Product Manager Utkarsh Jain give...
Process Mining Academy #33 - Process Mining for Risk Management
New article articles in ServiceNow Community
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about 1 year
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As of the Xanadu release of ServiceNow a Process Mining Evaluation Project will be installed and configured on every customer instance. Watch this quick video to learn more.
Process Mining Evaluation Project: Get started with ServiceNow Process Mining today
New article articles in ServiceNow Community
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about 1 year
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In this installment of the Process Mining Academy we examine all of the valuable process insights on the Summary and Insights page of every Process Mining project. We discuss the auto generated vis...
Process Mining Academy #32 - Understanding the Summary and Insights Page
New article articles in ServiceNow Community
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about 1 year
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To and fro
Stop and go
That's what makes the world go round
In and out
Thin and stout
That's what makes the world go round
That is the chorus from a song sung by Merlin in one of my favo...
Process Mining: That's what makes the world go round
New article articles in ServiceNow Community
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about 1 year
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In this installment of the Process Mining Academy we focus on Process Mining for Customer Service Management. Process Mining Product Manager Damian Pascale and Customer Service Management Product M...
Process Mining Academy #31 - Customer Service Management
New article articles in ServiceNow Community
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over 1 year
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Thanksgiving is upon us. It happens to be one of my favorite holidays and as I started to get excited for this year’s celebration, I started to realize there were a few similarities (and one big di...
The Unexpected Similarity Between Thanksgiving and Process Mining (and one big difference)
New article articles in ServiceNow Community
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over 1 year
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<P>This post is part of the Process Mining Use Case Series where we’ll focus on different techniques to identify process inefficiencies, non-conformant activities, and improvement opportunities.&nb...
How to use Process Mining to identify automation opportunities
New article articles in ServiceNow Community
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over 1 year
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<P>This is a quick demonstration of ServiceNow's Process Mining solution applied to a Customer Service Management use case. </P>
<P> </P>
<P>When we design a workflow we design for ...
Process Mining for Customer Service Management Demonstration
New article articles in ServiceNow Community
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over 1 year
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In this installment of the Process Mining Academy we review the Process Mining enhancements in the Xanadu release.
From an overarching product perspective we are focused on accelerating our custo...
Process Mining Academy #29 - What's new for Process Mining in the Xanadu release
New article articles in ServiceNow Community
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over 1 year
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Process Mining Academy #28 - Exploring the Guided Setup Experience
Import
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over 1 year
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In this installment of the Process Mining Academy we spend time debunking some common Process Mining myths. Discussion topics include answers to questions like "How mature of a ServiceNow customer ...
Process Mining Academy #27 - Mythbusters: Debunking some common Process Mining misconceptions
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over 1 year
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Summer is here and for many of us that means some vacation time.
In this installment of the Process Mining Academy Rozmin Parpia, Process Mining Product Manager, focuses on a very important but somewhat under utilized aspect of Process Mining - the finding defin...
Process Mining Academy #26 - Turning Filters into Finding Definitions
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over 1 year
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There is a plenty of content out here in the ServiceNow community focused on our in-platform Process Mining solution.
We thought it would be good to consolidate some of it into single post for th...
Video
Guide to getting started with ServiceNow Process Mining
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almost 2 years
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In this installment of the Process Mining Academy we focus
on how to get end-to-end visibility into processes that contain both ServieNow process data and process data generated by applications ou...
Process Mining Academy #25 - Linking ServiceNow and external process data for end-to-end visibility
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almost 2 years
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