ServiceNow News
71 items
In this installment of the Process Mining Academy we focus on how to empower more people in the organization with Process Mining insights by embedding process mining insights and improvement opport...
Process Mining Academy #24-Extending the reach of Process Mining insights through Platform Analytics
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“The whole is greater than the sum of it’s parts” – Aristotle
One of the advantages to doing anything on the ServiceNow platform is that you have an ever growing landscape of capabilities at your ...
ServiceNow Process Mining for SAP using ERP Canvas and Flow Designer
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This post is part of the Process Mining Use Case Series where we’ll focus on different techniques to identify process inefficiencies, non-conformant activities, and improvement opportunities. These...
How to use Process Mining to analyze the impact of a process change
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In this installment of the Process Mining Academy we review the Process Mining enhancements in the Washington D.C. release.
From an overarching product perspective we are focused on accelerating ...
Process Mining Academy #23 - What's new for Process Mining in the Washington D.C. release
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For each ServiceNow release, I explore the city it is named after and attempt to draw parallels to our Process Mining enhancements. With Washington D.C., the connection is evident without research ...
What's new for Process Mining in the Washington D.C. release
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Process Mining Academy #22 - Process Mining for Creator Workflows (App Engine)
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_Location, Location, Location_
I’m sure many of you are familiar with that refrain. In real estate that mantra means that even if homes are the same size and have many of the same (or identical fe...
Benefits of deploying Process Mining in a Production instance vs a lower environment
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In this installment of the Process Mining Academy we focus on Multi-dimensional Process Maps. Many workflows are a series of interconnected processes and in order to understand where the inefficien...
Process Mining Academy #21 - Multi-dimensional Process Maps
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about 2 years
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This post is part of the Process Mining Use Case Series where we’ll focus on different techniques to identify process inefficiencies, non-conformant activities, and improvement opportunities. These...
How to use Process Mining to identify Approval bottlenecks on Requested Items
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over 2 years
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One of our missions with ServiceNow’s Process Mining solution is to provide end to end visibility into all processes whether they be running on the ServiceNow or not. With each release we take anot...
What workflows/processes is ServiceNow Process Mining available for?
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Process Mining Academy #19 - Process Mining for External Data
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over 2 years
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This post is part of the Process Mining Use Case Series where we’ll focus on different techniques to identify process inefficiencies, non-conformant activities, and improvement opportunities. These...
How to use Process Mining to do On Hold Reason analysis
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Process Mining Academy #18 - Process Mining for Strategic Portfolio Management
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Process Mining Academy #17 - What's new for Process Mining in the Vancouver release
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With every ServiceNow release, I like to l...
What’s New for Process Mining (formerly Process Optimization) in the Vancouver Release
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This post is part of the Process Optimization Use Case Series where we’ll focus on different techniques to identify process inefficiencies, non-conformant activities, and improvement opportunities....
How to use Process Optimization to analyze reprioritized work
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Process Optimization Academy #16 - Using the Process Mining Histogram
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Process Optimization Academy #15 - Performance Analytics Templates
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This post is part of the Process Optimization Use Case Series where we’ll focus on different techniques to identify process inefficiencies, non-conformant activities, and improvement opportunities....
How to use Process Optimization to analyze work that takes longer to route than resolve
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over 2 years
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_"Am I ready for Process Mining?”_
_“When should I start using Process Mining?”_
I am asked these question or some slight variation of them on a regular basis.
The simple answer is YES and N...
Am I Ready for Process Mining (formerly known as Process Optimization)?
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Process Optimization Academy #14 - Understanding Root Cause Analysis
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This post is part of the Process Optimization Use Case Series where we’ll focus on different techniques to identify process inefficiencies, non-conformant activities, and improvement opportunities....
How to use Process Optimization to do SLA Breach Analysis
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ChatGPT is everywhere.
It’s a topic of conversation with colleagues, customers, and partners. It’s all over my Twitter and LinkedIn feeds. It’s on at least one segment of the news broadcast every...
What is Process Mining? Explained by ChatGPT as Famous Real and Fictional Characters
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