This post is part of the Process Mining Use Case Series where we’ll focus on different techniques to identify process inefficiencies, non-conformant activities, and improvement opportunities.  These posts will be broken into two sections – how to do the analysis and how to configure the Process Mining project.

Organizations are constantly looking to automate manual tasks to reduce operational costs, improve efficiency, and free up employees to work on strategic, or high value activities.

Process Mining can be a valuable solution in this pursuit by helping to identify automation opportunities.

We can apply Process Mining across IT, Customer Service, HR Service Delivery (or any other workflow for that matter) and look for tasks that take anywhere between 2 and 30 minutes to complete.  These tasks are typically routing or rerouting scenarios, routine approvals, requests for information, or data entry type activities and are ideal candidates for some form of automation.   The 2 to 30 minute time window can certainly be adjusted but the point is we can use Process Mining to focus on work that hasn’t already been automated (less than 2 minutes to complete) but doesn’t take significant human thought or involvement (less than 30 minutes).

This focused analysis will help us pinpoint automation opportunities that will speed up service delivery and increase overall productivity.