This short demonstration is part of a series designed to highlight how ServiceNow customers can start to identify process improvement opportunities using the Process Mining evaluation projects that have been made available on their instances as of the Xanadu release. These focused projects are designed to give you a feel for the power and value of the solution if you were to fully unleash in your organization across all workflows and processes.

In this session we'll be looking at how to use Process Mining to understand your multi-hop situations and the impact they have on resolution times.