To and fro

Stop and go

That's what makes the world go round

In and out

Thin and stout

That's what makes the world go round

That is the chorus from a song sung by Merlin in one of my favorite animated films the Sword in the Stone.

It’s one of those refrains that can get stuck in my head, and I’ll hum it all day long (an earworm I think is what some would call it – fun fact 98% of Western population has experienced these).

Well, that happened to me this week when one of my colleagues taught me something new about our ServiceNow Process Mining solution and when I learn something new, I feel compelled to pass it along – because that’s what makes the world go round.

Merlin’s wisdom captures the essence of what drives organizations: business processes. Whether processes run smoothly or hit snags, understanding their flow is crucial to improvement.