In this installment of the Process Mining Academy we focus

on how to get end-to-end visibility into processes that contain both ServieNow process data and process data generated by applications outside of Servicenow.

The ability to combine ServiceNow and external process data in a single multidimensional map is something we added in the Washington release. We go from importing the external process data to creating the combined visualized process map in this session.

You can find other Process Mining Academy session here

https://www.servicenow.com/community/process-optimization-blog/process-optimization-academy/ba-p/233...

Session slides attached below.