![use_case_all_the_work_a_group_has_touched.jpg](https://www.servicenow.com/community/image/serverpage/image-id/446184i950E703C0A32B60A/image-size/large?v=v2&px=999 "use_case_all_the_work_a_group_h...

In this installment of the ServiceNow Process Mining Academy we focus on Process Mining for CSDM. Process Mining Product Manager Rozmin Parpia and Senior Product Manager Mark Bodman dive into CSDM ...

In this installment of the Process Mining Academy Process Mining Product Manager, Rozmin Parpia covers how to include survey results in your process analysis. Roz covers a few different hypothesis ...

This short video is part of a series designed to highlight how ServiceNow customers can start to identify process improvement opportunities using the Process Mining evaluation projects that have be...

This short demonstration is part of a series designed to highlight how ServiceNow customers can start to identify process improvement opportunities using the Process Mining evaluation projects that...

This short video is part of a series designed to highlight how ServiceNow customers can start to identify process improvement opportunities using the Process Mining evaluation projects that have be...

In this installment of the Process Mining Academy we dig into all of the enhancements in the Yokohama release. We cover the new evaluation projects for HR and Customer Service cases, the guided set...

For each ServiceNow release, I explore the city it is named after and attempt to draw parallels to our Process Mining enhancements. With Yokohama I didn’t have to look too far. Besides being known ...

As of the Xanadu release of ServiceNow a Process Mining Evaluation Project will be installed and configured on every customer instance. Watch this quick video to learn more.