Michael Blazer
Service Operations Solution Consultant
Michael Blazer has been an Advisory Solution Consultant for Service Operations, responsible for helping some of our largest customers drive value and streamlining operations in their organizations. Michael has 20 years of experience in IT. Before joining ServiceNow in July of 2021, Michael specialized in IT Automation, Operations Management and Service Management. As a customer Michael was responsible for deploying a working CMDB, utilizing the CSDM, and used it to drive value through process optimization from the Portfolio Management space down through the ITSM and Operations space.
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360 Exchange: Master CSDM and CMDB for better decision-making
LA
Conference Sessions
360 Exchange: Master CSDM and CMDB for better decision-making
SES2917
<p>Join our discussion on leveraging the Common Services Data Model (CSDM) and Configuration Management Database (CMDB) for informed decision-making on the Now Platform. Explore strategies for successful CMDB implementation, including establishing a strong foundation, tailoring CSDM, and maximizing benefits through adoption. Tailored for practitioners and implementors, 360 Exchange provides a distinctive opportunity to connect directly with ServiceNow experts and peers. Prepare to delve into open dialogues, share invaluable insights, and collectively explore solutions to common challenges.</p>
Lab: Common Service Data Model - Are you ready
LAB2238-K23
<p>The Common Service Data Model or CSDM is a powerful tool to get the most out of your CMDB, however many organizations are worried it's too time consuming to start. In this lab, you'll learn about the benefits of a CSDM and more importantly, best practices and tips and tricks for getting started. After this lab, you'll have the confidence in a CSDM for your organization.</p>
360 Exchange: How to grow ITSM's Digital Portfolio Management's value as your CMDB matures
SES3175
ServiceNow Digital Portfolio Management (DPM) lets you manage your business services, application services, and applications throughout the entire plan, build, and run lifecycle. Designed for service management process owners, this immersive session gives you guidance on how to successfully align your DPM implementation with your current CMDB maturity to maximize value, This 360 Exchange offers an unparalleled opportunity to connect ServiceNow specialists and your peers, engage in open discussions, share key insights, and explore solutions to common challenges.
Learning Lab: Unlock value with CMDB data foundations
LAB3200
In an AI-driven world, a robust data foundation (CMDB) is key to understanding the relationships and interdependencies across IT. It provides the visibility needed to optimize operations, mitigate risks, and drive innovation. This lab session provides attendees with outcomes that can be achieved with a robust CMDB aligned with the Common Service Data Model (CSDM) and the tools to build and maintain it. Attendees will learn how to leverage the CMDB as a cornerstone of digital transformation, enabling outcomes such as faster incident resolution, improved change management, and many more.