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Lowell Amos

Lowell Amos

ServiceNow Inc.

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Conference Sessions

1692646803067001XK24

360 Exchange: Master CSDM and CMDB for better decision-making

SES2917

<p>Join our discussion on leveraging the Common Services Data Model (CSDM) and Configuration Management Database (CMDB) for informed decision-making on the Now Platform. Explore strategies for successful CMDB implementation, including establishing a strong foundation, tailoring CSDM, and maximizing benefits through adoption. Tailored for practitioners and implementors, 360 Exchange provides a distinctive opportunity to connect directly with ServiceNow experts and peers. Prepare to delve into open dialogues, share invaluable insights, and collectively explore solutions to common challenges.</p>

1692646803067001XK24

360 Exchange: Choose Your Own Success Path: Navigating Implementation Models

SES2912

<p>Embarking on a ServiceNow implementation journey is a pivotal decision for organizations seeking to modernize their IT service management, drive operational efficiency, and enhance user experience. Choosing the right path can be a daunting task. Join us to explore and dissect the nuances of different implementation models. Tailored for practitioners and implementors, 360 Exchange provides a distinctive opportunity to connect directly with ServiceNow experts and peers. Prepare to delve into open dialogues, share invaluable insights, and collectively explore solutions to common challenges.</p>

1692646803067001XK24

360 Exchange: Build a platform roadmap that aligns with your business goals

SES2915

Looking to strategize roadmap and prepare for future implementations? Join ServiceNow experts and fellow peers in an engaging discussion on optimizing your platform architecture, expanding your product portfolio with data integration in mind, and effectively aligning your business objectives with the capabilities of ServiceNow. Tailored for practitioners and implementors, 360 Exchange provides a distinctive opportunity to connect directly with ServiceNow experts and peers. Prepare to delve into open dialogues, share invaluable insights, and collectively explore solutions to common challenges.

1692646803067001XK24

360 Exchange: Boost Your ServiceNow ITSM Performance Analytics Performance

SES2894

Unlock the full potential of your ServiceNow IT Service Management (ITSM) solution with advanced performance analytics. Join us for an enlightening session where we’ll delve into the intricacies of performance analytics and guide you through strategies to boost your ITSM performance like never before. Tailored for practitioners and implementors, 360 Exchange provides a distinctive opportunity to connect directly with ServiceNow experts and peers. Prepare to delve into open dialogues, share invaluable insights, and collectively explore solutions to common challenges.

1692646803067001XK24

Unleash the power of ServiceNow solutions with Expert Services

SES2031

This session covers the guiding principles of successfully implementing ServiceNow® capabilities across the enterprise. It focuses on getting to value quickly and what steps a customer must take to minimize the risks associated with implementing enterprise software, like ServiceNow®. These critical success factors are taken from many years of real-life experiences with customers in the field.

1692646803067001XK24

Own your CMDB – a roadmap to success

SES3301

<p>A review of common mistakes customers make when setting up a CMDB and how to avoid them. Learn the technical and process recommendations focusing on the common areas people struggle with.</p>

1692646803067001XK24

Own your CMDB – a roadmap to success

SES3302

<p>A review of common mistakes customers make when setting up a CMDB and how to avoid them. Learn the technical and process recommendations focusing on the common areas people struggle with. (REPEATED SESSION)</p>