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Customer Service Management Keynote: Improve service and spur growth
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JH
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Demo: Create a seamless customer and field service experience
Sell, fulfill, and serve on one platform to accelerate revenue
Spotlight Keynote: Say YES to elevating customer experiences AND lowering expenses with ServiceNow
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CM
Demo: Automate and optimize processes across teams to serve customers better
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Conference Sessions
Deliver frictionless field service experiences with Field Service Management
SES1347-K22
K22 K2022
Now Assist for Customer Workflows
SES5087
<p>Join this session to see how Customer Service Management and Field Service Management helps organizations manage site operations, business support & asset management! You'll see how both employees and agents are empowered with our generative AI solution, Now Assist, to easily address issues and minimize organizational downtime.</p>
Demo: Create a seamless customer and field service experience
SES1551
<p>Join this session to see how Customer Service Management and Field Service Management helps organizations manage site operations, store support & asset management through a retail site example. You'll see how both employees and agents are empowered to easily address issues and minimize store downtime.</p> <p> </p>
Customer Service Management Keynote: Improve service and spur growth
KEY2944
<p>With rising customer expectations and pressures to reduce costs, delivering consistent exceptional experiences while improving the bottom line is hard. Explore how the ServiceNow® Intelligent Platform uses generative AI to reshape customer experiences, enhance service, and improve revenue across the customer journey. Hear ServiceNow customers share real stories of adapting to ever-changing customer demands, propelling growth and excellence.</p>
Sell, fulfill, and serve on one platform to accelerate revenue
SES1550
<p>Join this demo session to see how the ServiceNow® Customer Service Management and Sales and Order Management solutions empower organizations to manage sales processes, order fulfillment, and post-sales engagement on the ServiceNow platform. We’ll highlight opportunity management, configuration, pricing and quoting, and will show how service teams can manage change orders to boost upsell and cross-sell revenue and deliver a unified customer experience.</p> <p> </p>
Spotlight Keynote: Say YES to elevating customer experiences AND lowering expenses with ServiceNow
SPT1629-K23
<p>Customer expectations for exceptional customer service have never been higher. But today organizations are being forced to decide: Do they elevate experiences or lower expenses? With ServiceNow, you don’t have to choose – you can do both! Hear inspiring stories directly from a global coffee brand and an in-home healthcare pioneer. Learn how ServiceNow automates and streamlines customer service processes, engages customers with easier self-service, empowers agents with intelligent guidance, drives operational efficiency across the order lifecycle, and extends seamless service experiences in the field - all for faster issue resolution at lower costs.</p>
Demo: Automate and optimize processes across teams to serve customers better
DEM1593-K23
For most organizations, customer service is an island unto itself: Disconnected from the greater business and unable to integrate or automate at higher levels. By linking customer service with departments across the business, you can automate and optimize processes to route work efficiently – all on a single platform powered by Customer Service Management and Automation Engine. Join this demo session to learn how to: -Digitize and connect siloed processes -Integrate data for a holistic view of the customer -Automate tasks and provide transparency to everyone involved