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Customer Service Management Keynote: Improve service and spur growth
GN
SK
How ServiceNow customers are streamlining Order-to-Cash Operations
Behind the scenes: Can GenAI answer complex medical questions?
Conference Sessions
Behind the scenes: Can GenAI answer complex medical questions?
SES2803
<p><span style="font-size: 10.0pt;"><span style="font-family: Calibri , sans-serif;"><span style="font-size: 11.0pt;">Hear how Siemens Healthineers—armed with ServiceNow</span></span></span><span style="font-size: 11.0pt;"><span style="">®</span></span><span style="font-size: 10.0pt;"><span style="font-family: Calibri , sans-serif;"><span style="font-size: 11.0pt;"> and the latest GenAI innovations—reinvent an outdated IT infrastructure to better manage more than 600K medical technology systems in 75 countries, impacting over 70% of the world's medical decisions. Learn how the Healthineers and ServiceNow are working to equip customer service agents with GenAI capabilities. Gain insight into every step, from initial analysis to defining KPI’s to setting up infrastructure to collecting, evaluating and implementing high-value GenAI use cases and preparing a suite of GenAI functionalities to go live.</span></span></span></p>
How ServiceNow customers are streamlining Order-to-Cash Operations
SES2052
<p>Many organizations struggle with manual, inefficient processes across the order-to-cash cycle, from order exception handling to complex order fulfillment to post-fulfillment invoice inquiries and exceptions. Attend this panel discussion to hear from ServiceNow customers and how they’re using Sales and Order Management and the ServiceNow platform to automate order-to-cash processes, helping to increase revenue, reduce costs, and improve customer satisfaction.</p>
Customer Service Management Keynote: Improve service and spur growth
KEY2944
<p>With rising customer expectations and pressures to reduce costs, delivering consistent exceptional experiences while improving the bottom line is hard. Explore how the ServiceNow® Intelligent Platform uses generative AI to reshape customer experiences, enhance service, and improve revenue across the customer journey. Hear ServiceNow customers share real stories of adapting to ever-changing customer demands, propelling growth and excellence.</p>