Terence Chesire
Vice President for Customer and Industry Workflows
Terence leads outbound product management for ServiceNow’s Customer Workflows and Industry Solutions, one of the major growth engines for the company. He is responsible for product launches and enablement, pricing and packaging, and technology ecosystem in addition to supporting overall product strategy.
Prior to ServiceNow, Terence served as VP of Product Management and Marketing at BMC Software, where he led the multi-cloud transition and launch of the Helix portfolio of service management products. He was also a founding product manager and VP of Product Management for SAP’s Service Cloud customer service software product line. Terence holds a bachelor’s in Business Administration with a focus on Information Systems from Oregon State University, and an MBA from MIT Sloan School of Management.
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Spotlight Keynote: Say YES to elevating customer experiences AND lowering expenses with ServiceNow
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Conference Sessions
Deliver effortless customer experiences that drive long-term loyalty
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Spotlight Keynote: Say YES to elevating customer experiences AND lowering expenses with ServiceNow
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<p>Customer expectations for exceptional customer service have never been higher. But today organizations are being forced to decide: Do they elevate experiences or lower expenses? With ServiceNow, you don’t have to choose – you can do both! Hear inspiring stories directly from a global coffee brand and an in-home healthcare pioneer. Learn how ServiceNow automates and streamlines customer service processes, engages customers with easier self-service, empowers agents with intelligent guidance, drives operational efficiency across the order lifecycle, and extends seamless service experiences in the field - all for faster issue resolution at lower costs.</p>
Put AI to work for Life Sciences with ServiceNow and Merck
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Life Sciences leaders are consistently faced with pressure to bring life-saving treatments to market safely and efficiently. ServiceNow’s AI platform for business transformation helps remove the complexity around this difficult process, allowing scientists to focus on science in the lab, further streamlining other company operations. Join this session to hear how global biopharmaceutical leader Merck is partnering with ServiceNow to innovate their Operational Technology (OT) Management processes.
Day 2 Keynote: Uniting AI, data, and workflows across every corner of your business
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Where’s the AI utopia we were promised? It’s a question many are asking—and in this keynote, we’ll show you the answer. Join Amit Zavery, ServiceNow CPO and COO, for a real-world look at how AI is transforming work today, not someday. Hear from customers and product leaders as they reveal how ServiceNow unites AI, data, and workflows on a single, enterprise-grade platform—delivering speed, scale, and real results.
Solution Keynote: CRM
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With the explosion of AI, there is a generational shift in the way companies are selling to and serving their customers. Over 80% of leaders say they plan to adopt AI in customer-facing efforts, but most don't know where to start. Join this session to learn more about ServiceNow's CRM solution is driving faster resolution time, lower case volumes, reduced costs and greater customer loyalty. You'll see the latest innovations from Customer Service Management, Field Service Management and Sales & Order Management and learn how to put AI to work for your customers.