Chris Mate
CIO
Chris is the Chief Information Officer at Elara Caring. He is a technology executive with deep experience leading organizations on digital transformation journey.
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Healthcare Keynote: Put AI to work to transform patient care
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Spotlight Keynote: Say YES to elevating customer experiences AND lowering expenses with ServiceNow
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Conference Sessions
Healthcare Keynote: Put AI to work to transform patient care
KEY2955
<p>With a focus on reducing care team burdens and increasing operational efficiencies, healthcare organizations are adopting technologies, including GenAI, to transform patient care. Join this keynote that will assist hospital CIOs, IT leaders, and healthcare executives in seeking answers to their operational challenges, ensuring a future where digital dexterity and healthcare operational excellence go hand in hand.</p>
Spotlight Keynote: Say YES to elevating customer experiences AND lowering expenses with ServiceNow
SPT1629-K23
<p>Customer expectations for exceptional customer service have never been higher. But today organizations are being forced to decide: Do they elevate experiences or lower expenses? With ServiceNow, you don’t have to choose – you can do both! Hear inspiring stories directly from a global coffee brand and an in-home healthcare pioneer. Learn how ServiceNow automates and streamlines customer service processes, engages customers with easier self-service, empowers agents with intelligent guidance, drives operational efficiency across the order lifecycle, and extends seamless service experiences in the field - all for faster issue resolution at lower costs.</p>
Enhancing healthcare revenue and patient outcomes through digital access and AI
SPN2327
Join healthcare industry leaders in this dynamic roundtable session as they share insights from their first-hand experiences and future endeavors on implementing ServiceNow to revolutionize care delivery, streamline operations, and provide exceptional employee experience. The panelists will discuss how they are addressing key challenges with onboarding, digital employee experience, AI adoption, and more. Experts from INRY and Cprime will facilitate the discussion and guide you on accelerating your healthcare transformation journey.