Hello All, We have a oob ui action Refresh impacted services. I want to automate the process like if any addition or deletion to affted ci's related list on incident happens then i want to r...

In ServiceNow's Flow Designer, there are often scenarios where you need to include a link to a specific record within an email. However, when using the Send Email flow action, this isn't directly p...

Often, we encounter checkbox variables on our catalog items that may not be filled in. Despite being unchecked, these variables are still displayed on the ticket page. Customers might request to hi...

Often, we need to configure a document template for a table and generate a PDF file to attach to the target record using server-side scripting. Here's how you can generate and attach the document ...

Often, we need to add a Watch list to the standard ticket configuration. However, out-of-the-box (OOB) this isn't allowed due to the business rule "Allow only whitelist fields for Header" Since thi...

Often, there's a need to copy attachments from a record producer's attachment variable to the target record. Unfortunately, there's no direct out-of-the-box solution for this in ServiceNow. Howeve...

Consider a requirement to validate if the user selects a time in the date/time variable between 11 AM and 4 PM. You can use the onChange catalog client script with the following logic. It handles...

There is often a requirement to make a date variable input as read-only for a catalog item, allowing users to utilize the calendar feature instead of entering the date manually. Here is the soluti...

We often need to identify which flows are running on a particular table. Unfortunately, this cannot be determined out of the box in Flow Designer or Workflow Studio. However, there are two ways to ...

Often, we need to send only the latest attachment via email. However, using the "Include attachment" checkbox in notifications sends all attachments, making it impossible to send just the latest or...

Often, we need to include the latest comments in email notifications. To display the most recent comment in an email template or notification body, use: ${comments:1} If you want to show the ...

Often, there is a need to apply a reference qualifier on a reference field based on whether it's a new record or an existing one. Out-of-the-box (OOB), this distinction cannot be determined. A wor...