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Get latest comments in email notification

New article articles in ServiceNow Community · Jan 08, 2025 · article

Often, we need to include the latest comments in email notifications.

To display the most recent comment in an email template or notification body, use:

${comments:1}

If you want to show the latest two comments, use:

${comments:2}

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https://www.servicenow.com/community/service-operations-workspace/get-latest-comments-in-email-notification/ta-p/3144342