Hello All,

We have a oob ui action Refresh impacted services.

I want to automate the process like if any addition or deletion to affted ci's related list on incident happens then i want to refresh the imapcted ci's

When i checked the ui action refresh affected ci the beleow script was there

new TaskUtils().triggerRefreshImpactedServices(gr);

So what i did is i also created one after business rule on (task_ci)--->Affected ci's and checked insert and delete and wrote the below script

var gr = new GlideRecord('incident');

    gr.addquery('sys_id',current.task);

    gr.query();

    if(gr.next()){

        new TaskUtils().triggerRefreshImpactedServices(gr);

    }

Now when i manually add any affected ci's only refresh impact service initiated message is coming no update or addition is not happening to the impacted services/.ci' s related list.

But when i click on the refresh impacted services ui action by right click on the incident form then it brings the impacted services or ci's basically it again brings the same ci's what we have added in the affected ci's to the imapacted services list also but the br what i wrote it is not doing that why?

@Ankur Bawiskar any idea?