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ServiceNow Flow Designer: Adding Record Link in "Send Email" flow action

New article articles in ServiceNow Community · Apr 04, 2025 · article

In ServiceNow's Flow Designer, there are often scenarios where you need to include a link to a specific record within an email. However, when using the Send Email flow action, this isn't directly possible. Here’s a simple yet effective workaround to achieve this:

Workaround Steps:

  1. Create a Flow Variable: Start by creating a new flow variable of type String. This variable will hold the URL of the record you want to link to.
    AnkurBawiskar_0-1743773334394.png
  2. Set Flow Variables: Use the Set Flow Variables flow logic to populate the string variable with the desired URL. You can construct the URL using the record's sys_id or other identifiers.AnkurBawiskar_4-1743768612254.png
  3. Include in Email Body: Finally, incorporate the flow variable into the body of your email. This will allow recipients to click directly on the link and access the relevant record.
    AnkurBawiskar_7-1743768641333.png

Output:

1) Flow Variable

AnkurBawiskar_2-1743773398722.png

2) Email link

AnkurBawiskar_3-1743773398674.png

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https://www.servicenow.com/community/workflow-automation-articles/servicenow-flow-designer-adding-record-link-in-quot-send-email/ta-p/3228211