Breaking News!: Starting January 9th, 2024, the Conversational Interfaces Academy day and time slot will feature the AI Academy. The Virtual Agent and Now Assist will now be featured in the AI Academy. Agent Chat and Sidebar will be featured in other Platform Academies. Sign up here!: https://info.servicenow.com/LiveOnServiceNow-PlatformAcademies.html
Come join us for a new series of live sessions focused on managing Virtual Agent, NLU, Agent Chat, and Sidebar, with real-time configuration demos happening every other week. We'll have product experts on hand to demonstrate concepts, provide guidance, and answer your questions in a live setting.
Registration
Click here to register! You'll need to do this just once!
Previous Event Recordings
You can check out all of our previously recorded sessions via this YouTube playlist, or click the links below to go directly to that session.
| Date |
Topic |
| 2024 |
Same time, same place - new AI Academy! |
| December 12th, 2023 |
Different ways to connect with a Live agent |
| November 28th, 2023 |
Installing and configuring the Microsoft Teams integration in the Vancouver release |
| November 14th, 2023 |
Connect your WhatsApp requestors with your ServiceNow Live agents |
| October 31, 2023 |
Using the Generative AI Controller with Virtual Agent |
| October 17th, 2023 |
Migrating NLU models and VA topics |
| October 3rd, 2023 |
What's New in Vancouver for Virtual Agent (and Conversational Interfaces) |
| September 19, 2023 |
Connect your users to your agents through SMS |
| September 5, 2023 |
No Academy (Holiday) |
| August 22, 2023 |
Adding custom intents to Issue Auto Resolution |
| August 8, 2023 |
ATF and Grouped Choice in Virtual Agent |
| July 25, 2023 |
Migrate from Connect Support to Agent Chat in Next Experience |
| July 11, 2023 |
How to get Live Agent support within Microsoft Teams |
| June 27, 2023 |
Improve the Virtual Agent fallback experience for better service |
| June 13, 2023 |
Use Vault for added layers of protection to Virtual Agent |
| April 18, 2023 |
Increase Virtual Agent visibility with proactive triggers and message preview |
| April 4, 2023 |
Enable Sidebar users to collaborate with Microsoft Teams user |
| March 21, 2023 |
What's new in Utah for Conversational Interfaces |
| March 7, 2023 |
How to Voice-enable ServiceNow's Virtual Agent and realize the benefits |
| February 21, 2023 |
Assist and monitor your customer support agents |
| February 7, 2023 |
Improve conversational flows with human design principles |
| January 24, 2023 |
How to transfer a chat to another Agent or Queue |
| January 10, 2023 |
NLU tuning methods for an improved Virtual Agent |
| December 13, 2022 |
Low-code API integration with Virtual Agent and Flow Designer |
For the complete list of past Academies, visit this page.
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Victor Chen