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Generative AI powers the Now Platform® – learn how you can get started NOW!
Roundtable: Tips and leading practices for Virtual Agent implementation and deployment
DC
VC
Lab: Process Optimization and Task Intelligence for streamlined customer service
Lab: Accelerate incident resolution for agents using Predictive Intelligence
MT
Conference Sessions
Generative AI powers the Now Platform® – learn how you can get started NOW!
SES5098
AI – and particularly Generative AI – has changed the way we think about work. In 2024 and beyond, every company will need to formulate a vision and strategy to incorporate artificial intelligence to increase productivity, transform experiences and become more agile. The Now Platform® leverages AI at its core and across workflows to provide answers, make predictions, and automate repetitive tasks. Join this session to learn about the steps you can take to put AI to work with Now Assist powering your workflows.
Service Operations in the AI era
LAB1757
The long-promised AI future is finally becoming a reality. Artificial intelligence can drive real value for every service organization, automating routine tasks and augmenting service agents as they work on solving complex problems. This will be a no-spin session, tailored to those who are eager to start using AI on the Now Platform®. Join this hands-on lab to hear practical advice and learn how to get started with leading practices based on numerous successful customer deployments. Products covered include Now Assist, Task Intelligence, Predictive Intelligence, and Document Intelligence.
Roundtable: Tips and leading practices for Virtual Agent implementation and deployment
SES2537-K23
<p>This Knowledge 360 Exchange provides insights on how you can implement and grow Virutal Agent in your environment. Select from one of these round table discussions: getting started, include Natural Language Understanding, integrate with Microsoft teams, leveraging AI, or how to use out of the box conversations.</p>
Lab: Accelerate incident resolution for agents using Predictive Intelligence
LAB1562-K23
<p>Join us to learn how machine learning can help agents drive faster incident resolution through Agent Workspace – a command center to help service desk agents prioritize and act rapidly with everything they need in one place. In this lab you will gain hands on experience configuring and using Predictive Intelligence to route work, solve issues faster, and identify automation opportunities. We'll implement your predictive intelligence models using business rules and Flow Designer.</p>
Lab: Process Optimization and Task Intelligence for streamlined customer service
LAB1681-K23
Learn how to use Process Optimization and Task Intelligence in ServiceNow®’s Customer Service Management to uncover and eliminate inefficiencies in your processes and improve agent productivity to deliver great customer service experiences. Instructors will guide you through a hands-on lab where you will learn to: • Gain insight into sub-optimal routing, poor service, and service level breaches and quantify the financial impact • Use AI capabilities such as language detection, sentiment analysis, auto categorization/routing to fix those inefficiencies