Lab: Virtual Agent 201: Level up your Virtual Agent with advanced capabilities

LAB1584-K23

Want to take your conversational experience to the next level? Join this hands-on lab to learn how to integrate the Virtual Agent with your organization’s collaboration tool. Make your Virtual Agent multi-lingual with dynamic translation. You will also learn to create more intelligence-driven conversations using the NLU Workbench.

Lab: The Future is Now: Revolutionizing Task Automation with Now Intelligence

CCL1275-K23

Discover how conversational interfaces and document processing are transforming the way we work. Explore the power of "Now Intelligence" to automate tasks and simplify workflows for end users. Learn how this technology can streamline processes, improve productivity, and enable businesses to stay ahead in an ever-changing digital landscape. Whether you're a technical expert or simply interested in the future of work, don't miss this game-changing session.

Roundtable: AI journeys: From idea to success

SES2545-K23

<p>Get ready to drive successful AI journeys within your organization by this facilitated round table discussion. Get expert tips and best practices from experts who can help you build leading practices on cross-org partnership building, stakeholder buy-in, demonstrating value, and expanding use cases across the business.</p>

Blackhawk's AI-powered journey to streamlined customer service workflows

SES2383-K23

<p><span style="font-size: 11.0pt;"><span style="font-family: Calibri , sans-serif;"><span style="color: rgb(0,0,0);"><span style="color: rgb(33,33,33);">Blackhawk Network (BHN) faced contact center inefficiencies, including manual case analysis and spam email management, while supporting 500 products across 100+ lines of business. With the power of </span></span></span></span>ServiceNow®’s<span style="font-size: 11.0pt;"><span style="font-family: Calibri , sans-serif;"><span style="color: rgb(0,0,0);"><span style="color: rgb(33,33,33);"> Customer Service Management (CSM) and Task Intelligence, BHN has automated requests and optimized processes with AI-powered workflows, freeing agents to deliver exceptional customer service without the burden of routine requests. Attend this session to discover how Blackhawk's remarkable AI journey transformed their business operations.</span></span></span></span></p> <p> </p>