ServiceNow News
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Deliver compliant, secure, connected experiences across your business.
Empower your agents and advisors to make the right decisions and act faster by digitizing the customer service journey. Do it...
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https://www.servicenow.com/workflow/it-transformation/better-data-healthier-kids.html
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When transformation is done right, amazing things happen
Sales and Order Management for Technology Providers Define new product and service offerings quickly. Simplify sales and order fulfillment processes and manage post-sales activities to help boost ...
https://www.servicenow.com/products/order-management-tech-providers.html
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In the end, we're really talking about interfaces, right? Before this digital technology, our main interface for knowledge work was our eyes looking at a page. Now it’s screens, but in the futur...
https://www.servicenow.com/workflow/employee-engagement/business-case-wearable-devices.html
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Reinvent the employee experience for moments big and small Supercharge employee productivity and satisfaction with AI-driven self-service across any journey. Foster career growth and smarter talen...
https://www.servicenow.com/solutions/employee-experience.html
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https://www.servicenow.com/workflow/hyperautomation-low-code/ai-impact-tech-skills-tomorrow.html
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Citizen development provides a golden opportunity to make work, work better for employees, customers, and the broader community. So, how can organisations make citizen development happen?
“We took...
https://www.servicenow.com/workflow/employee-engagement/citizen-developement-in-the-real-world.html
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The potential for AI to transform business is both amazing and kind of scary. That’s never been more obvious to me than when I’m chatting with my kids. My son wants to be an industrial engineer jus...
https://www.servicenow.com/workflow/hyperautomation-low-code/automating-process-improvement.html
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That’s one reason why 57% of CHROs say that HR has become a driver of digital transformation, while 75% are digitizing or automating at least a third of their HR tasks, according to a recent [study...
https://www.servicenow.com/workflow/employee-engagement/ai-improving-employee-experience.html
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This is the only way to secure the resources and support you’ll need for a multiyear customer experience journey.
The time and effort spent in designing a customer experience program can go to ...
https://www.servicenow.com/workflow/customer-experience/how-to-build-voice-of-customer-program.html
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Excellent customer experiences are the foundation for loyalty, while one bad experience can cause a customer to abandon a brand forever. Yet high-quality digital [customer experience](https://www.s...
https://www.servicenow.com/workflow/crash-courses/digital-customer-experience-articles.html
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The value gap is the difference between the value an organization expects from their digital transformation investments and what they actually experience. And in speaking to customers, partners, an...
https://www.servicenow.com/workflow/customer-experience/close-digital-transformation-value-gap.html
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[Empowering employees with AI sidekicks ](https://www.servicenow.com/workflow/customer-experience/empowering-employees-ai-sidekicks.html)
https://www.servicenow.com/workflow/employee-engagement/genai-will-take-your-job.html
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I am most excited about the impact these collaborations will have on healthcare. Notable examples include AI helping to improve cancer screenings by identifying hard-to-spot cancer cells in X-rays ...
https://www.servicenow.com/workflow/customer-experience/roundtable-human-machine-teaming.html
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https://www.servicenow.com/workflow/it-transformation/5-characteristics-of-innovation-cultures.html
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As factories digitize their operations and supply chains, they must accelerate ESG tracking and measurement efforts to maintain competitive advantage
https://www.servicenow.com/workflow/it-transformation/what-is-esg-and-examples.html
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The Sentient Enterprise might come off as a Zen‑like being with total awareness of the world around it. In a manner of speaking it is. But there’s nothing mystical about making a company sentient. ...
https://www.servicenow.com/workflow/employee-engagement/sentient-enterprise.html
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https://www.servicenow.com/workflow/customer-experience/experience-age-ai.html
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Technology risk is unavoidable for banks. Financial institutions around the world are navigating a rapidly evolving cyber-threat landscape where they must battle ever more sophisticated cyberattack...
https://www.servicenow.com/workflow/security-risk/banks-cyber-risk.html
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Our behaviors change in times of crisis, as do the ways in which we communicate and process information. Crises tend to provoke four distinct cognitive responses, according to _Psychology of a Cris...
https://www.servicenow.com/workflow/employee-engagement/how-to-build-empathy-in-business.html
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https://www.servicenow.com/workflow/it-transformation/blockchain-distributed-ledger-technology.html
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ESG represents a complex set of challenges for most enterprises. Despite internal and external pressures to step up efforts, just 46% of executives say they have a formal ESG program in place, acco...
https://www.servicenow.com/workflow/security-risk/fast-track-your-esg-strategy.html
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