ServiceNow News
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https://www.servicenow.com/workflow/hyperautomation-low-code/enterprise-ai-maturity-index-2024.html
workflow.servicenow.com
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over 1 year
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This is particularly important because many people are prone to blindly trusting AI explanations, based on a false assumption that they understand the process that produced them. To avoid the probl...
https://www.servicenow.com/workflow/it-transformation/explainable-ai-business-imperative.html
workflow.servicenow.com
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over 1 year
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Remove friction, reinvent service, and transform experiences Exceed expectations for speed and convenience with AI-driven self-service and agent productivity tools. Automate processes across depar...
https://www.servicenow.com/solutions/customer-experience.html
workflow.servicenow.com
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over 1 year
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When I’m in Japan, I love travelling by rail. The network is expansive, the schedule is set, right down to the last minute. I know exactly where I’m going and when I’m going to get there, so I just...
https://www.servicenow.com/workflow/it-transformation/get-enterprise-technology-on-track.html
workflow.servicenow.com
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over 1 year
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When we look at AI, machine learning, and large language models (LLMs), people often describe their functionality as reducing a lot of toil for human operators through automation of incident manage...
https://www.servicenow.com/workflow/it-transformation/you-cant-transform-without-observability.html
workflow.servicenow.com
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over 1 year
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Australia’s ageing population needs increasingly personalised healthcare services. As a result, New South Wales Health has focused on reducing admin time so employees can spend more time with patie...
https://www.servicenow.com/workflow/employee-engagement/ai-assisted-employees-automation.html
workflow.servicenow.com
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over 1 year
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https://www.servicenow.com/workflow/customer-experience/tis-season-generative-ai.html
workflow.servicenow.com
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over 1 year
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https://www.servicenow.com/workflow/hyperautomation-low-code/why-genai-needs-human-partners.html
workflow.servicenow.com
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over 1 year
www.servicenow.com
Instead of blindly trying to automate a company’s entire IT infrastructure, process mining allows the company to understand how processes interact with each other, identify inefficiencies, and make...
https://www.servicenow.com/workflow/hyperautomation-low-code/process-mining-digital-enterprise.html
workflow.servicenow.com
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over 1 year
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The advancement of generative AI (GenAI) promises to transform our world. Since we are only at the beginning of realizing its vast potential, it’s only natural that many of the most pressing questi...
https://www.servicenow.com/workflow/customer-experience/the-future-needs-open-innovation-ai.html
workflow.servicenow.com
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over 1 year
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Public Sector Digital Services Empower government employees to meet the demand of service delivery through automation and AI-powered workflows tailored to the government. Provide customers with in...
https://www.servicenow.com/products/public-sector-digital-services.html
workflow.servicenow.com
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over 1 year
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Whenever I meet HR leaders to discuss challenges and share solutions, the conversation inevitably lands on two major topics:
How can we harness AI in HR to accelerate growth?
How can we ensure...
https://www.servicenow.com/workflow/employee-engagement/new-power-couple-ai-adoption-people.html
workflow.servicenow.com
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over 1 year
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The [five-year business plan](https://www.blackline.com/blog/process-change-management/strategic-five-year-plan/) is rapidly becoming a dinosaur. Instead, companies of all sizes are prioritizing ag...
https://www.servicenow.com/workflow/employee-engagement/how-to-adopt-agile-strategic-planning.html
workflow.servicenow.com
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over 1 year
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Operational Technology Management Gain visibility and context into your OT environment. Safeguard your devices and minimize downtime with dependable service management. Watch Video (3:43)
Oper...
https://www.servicenow.com/products/operational-technology-management.html
workflow.servicenow.com
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over 1 year
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https://www.servicenow.com/workflow/it-transformation/purpose-drives-profit.html
workflow.servicenow.com
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over 1 year
www.servicenow.com
https://www.servicenow.com/workflow/it-transformation/put-ai-work-refugees.html
workflow.servicenow.com
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over 1 year
www.servicenow.com
Even though employees may have varying degrees of awareness that everything they do is free for a company to see and know about, experts suggest that companies are better off setting clear rules an...
https://www.servicenow.com/workflow/employee-engagement/employee-well-being-data.html
workflow.servicenow.com
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over 1 year
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As corporate spending on business software rises, so does the need for companies to better manage license distribution and vendor audits. Here, too, machine-learning tools can make a difference. Th...
https://www.servicenow.com/workflow/it-transformation/ai-in-itam.html
workflow.servicenow.com
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over 1 year
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More critically, AI can provide a more equitable view of an employee’s performance, taking some of the bias out of hiring, firing, and promotion, he says.
Businesses already have the data they nee...
https://www.servicenow.com/workflow/customer-experience/the-persistently-unsatisfied-customer.html
workflow.servicenow.com
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over 1 year
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When executives talk about AI, they’re naming many of the same anxieties I was hearing 15 years ago. This is good news for executives. Because many of the questions are the same, the answers are, t...
https://www.servicenow.com/workflow/hyperautomation-low-code/lessons-from-cloud.html
workflow.servicenow.com
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over 1 year
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Most large firms, typically with an extensive catalog of products developed or acquired over many years, start in the bottom left quadrant with traditional customer experience and operations. That’...
https://www.servicenow.com/workflow/it-transformation/future-ready-digital-value-book-excerpt.html
workflow.servicenow.com
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over 1 year
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[5 macro lessons from Knowledge 2024](https://www.servicenow.com/workflow/it-transformation/business-transformation-5-macro-lessons-knowledge.html)
In addition to training and upskilling, businesses can develop their capacity for sophisticated skills-matching. For example, administrative support workers are especially at risk of elimination ov...
https://www.servicenow.com/workflow/employee-engagement/time-hire-chief-skills-officer.html
workflow.servicenow.com
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over 1 year
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https://www.servicenow.com/workflow/it-transformation/what-leaders-know-about-esg-initiatives.html
workflow.servicenow.com
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over 1 year
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