Citizen development provides a golden opportunity to make work, work better for employees, customers, and the broader community. So, how can organisations make citizen development happen?

“We took baby steps, embracing an agile mindset, so we could fail fast and swiftly improve with the knowledge gained along our journey,” says van Renselaar. “For those starting out, start small, build it out, and you’ll immediately see benefits.”

Done right, citizen development is a generational opportunity for organisations. If you’re struggling to make citizen development work for you, or just starting out on your journey, speak with people who have done it before, and remember to engage with our knowledge-rich communities as well.