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The upshot: The employee lifecycle hasn’t fundamentally changed—as before, every employee is hired, onboarded, and eventually exits—but with fewer in-person interactions, the number of moments that...
https://www.servicenow.com/workflow/employee-engagement/hybrid-and-remote-employee-journey-mapping.html
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Companies in every industry are adopting digital business models based on subscription services. When you’re selling streaming media, telecom, or software as a service, it’s all about renewals and ...
https://www.servicenow.com/workflow/it-transformation/all-companies-are-business-software.html
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As hundreds of thousands of businesses, schools, and public agencies wait to reopen, digital services in every industry are booming. They will continue to do so long after the COVID-19 pandemic pas...
https://www.servicenow.com/workflow/customer-experience/customer-service-management-after-covid-19.html
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How leaders can embrace digital business at scale
https://www.servicenow.com/workflow/regions.html
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As AI is deployed more widely, business leaders will learn the hard way that humans need to be intimately involved in every use case to ensure effective safeguards and oversight. This will be famil...
https://www.servicenow.com/workflow/hyperautomation-low-code/2024-artificial-intelligence-delivers.html
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India’s future relies on the democratisation of learning. That means creating equitable and accessible opportunities for everyone in India to develop vocational skills, especially digital ones, and...
https://www.servicenow.com/workflow/employee-engagement/india-building-learning-democracy.html
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Artificial intelligence is changing the enterprise at breakneck speed. And the AI revolution is just getting started.
https://www.servicenow.com/workflow/magazine.html
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https://www.servicenow.com/workflow/hyperautomation-low-code/genai-exponential-enterprise.html
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over 1 year
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Machine learning models, the workhorse of AI business applications, are already contributing to companies’ bottom lines. Organizations that invest the most in machine learning are growing faster, e...
https://www.servicenow.com/workflow/crash-courses/enterprise-ai-examples.html
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over 1 year
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What's the next frontier of digital transformation? The connected ecosystem.
We live in a truly interwoven world and it keeps on getting more connected. But look closer and you'll see the companie...
https://www.servicenow.com/workflow/it-transformation/connected-ecosystem.html
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There are a lot of components working together to make what we do work, which is why you don’t really see any other product doing the same thing. We have about 30 different machine learning models ...
https://www.servicenow.com/workflow/hyperautomation-low-code/data-behind-disruption.html
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over 1 year
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Ideas and resources to improve healthcare delivery
Digitally managed clinical care m...
https://www.servicenow.com/workflow/guides/digital-transformation-in-healthcare.html
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over 1 year
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https://www.servicenow.com/workflow/it-transformation/single-source-truth-esg-programs.html
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In business, minor headaches can be a symptom of much bigger challenges. A clunky employee experience can be the result of departments functioning in silos, systems that can’t communicate with each...
https://www.servicenow.com/workflow/employee-engagement/procurement-process-made-seamless.html
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over 1 year
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Risk runs deep in banking. It’s the language banks speak. It’s woven into the industry’s DNA—core to its very existence.
Perhaps the greatest risks banks must navigate today relate to technology. ...
https://www.servicenow.com/workflow/security-risk/accounting-technology-risk.html
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over 1 year
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As the worker progresses in their role, the AI sidekick would continue to supply them with additional training to speed up the learning curve. It would analyze the [employee’s performance](https://...
https://www.servicenow.com/workflow/customer-experience/empowering-employees-ai-sidekicks.html
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It has to be done with stakeholders, the board, and partners in your sector in mind. The board’s role is critical because it needs to emphasize to management that this is not just another reporting...
https://www.servicenow.com/workflow/employee-engagement/how-boards-boost-roi-sustainability-esg.html
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over 1 year
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Once high-potential employees have been identified, new AI tools are emerging to help them develop the skills to reach their leadership potential, even those that require a human touch.
Harvard B...
https://www.servicenow.com/workflow/it-transformation/hipo-employees.html
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During the pandemic, we were all isolated. Consequently, teams became very insulated. If they didn’t have to collaborate with other teams, it simply didn’t happen. The logistical challenges were ju...
https://www.servicenow.com/workflow/employee-engagement/new-rules-of-employee-face-to-face-time.html
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over 1 year
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Build more connected and streamlined retail operations and empower employees to efficiently create exceptional customer experiences.
Drive meaningful change by accelerating retail’s digital transf...
https://www.servicenow.com/solutions/industry/retail.html
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Companies that are agile and resilient — that is, those that respond quickly to market changes — are 40% to 50% faster to market and have 20% to 30% higher workforce productivity, [one recent study...
https://www.servicenow.com/workflow/employee-engagement/business-agility-resilience-post-covid.html
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Apprentice programs give companies access to a large and affordable hiring pool, ranging from high school graduates to military veterans. Studies also show that apprenticeships tend to produce [mor...
https://www.servicenow.com/workflow/employee-engagement/apprenticeships-fill-skills-gaps.html
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over 1 year
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When we have a great experience with a product or brand, whether it’s in our personal or professional life, it’s often because we feel heard. Our needs have been understood, anticipated, and met in...
https://www.servicenow.com/workflow/customer-experience/human-centric-design-experiences-ai-era.html
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over 1 year
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Deliver compliant, secure, connected experiences across your business.
Empower your agents and advisors to make the right decisions and act faster by digitizing the customer service journey. Do it...
https://www.servicenow.com/solutions/industry/financial-services.html
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over 1 year
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https://www.servicenow.com/workflow/it-transformation/better-data-healthier-kids.html
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over 1 year
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