ServiceNow News
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Chris Lynch: Most companies have moved to [a more self-service or on-demand](https://www.servicenow.com/products/hr-service-delivery.html) model for HR services. As a consequence, employees may fin...
https://www.servicenow.com/workflow/employee-engagement/finding-tech-talent-close-to-home-kpmg-q-and-a-with-chris-lynch-and-mark-bower.html
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Healthcare and Life Sciences Service Management Centralize shared services and remove operational barriers impacting care teams. Get Data Sheet
Healthcare and Life Sciences Service Management ...
https://www.servicenow.com/products/healthcare-life-sciences.html
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Competition for skills is getting more intense, and today’s employees have a deep desire to learn and grow. Seventy-six percent of employees say they are more likely to stay with a company that off...
https://www.servicenow.com/workflow/employee-engagement/building-winning-teams-skills-intelligence-system-tech-insights-business-success.html
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In 2023, every company, regardless of industry, will need to formulate a vision and strategy to incorporate [artificial intelligence](https://www.servicenow.com/workflow/employee-engagement/ai-brea...
https://www.servicenow.com/workflow/it-transformation/india-technology-changing-work.html
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, assess the level of risk e...
https://www.servicenow.com/workflow/security-risk/10-ways-improve-your-security-posture.html
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A new NLP model that mimics human language could accelerate enterprise automation
Developers have so far tapped the model’s API to create more than 300 applications
Companies are using the techn...
https://www.servicenow.com/workflow/hyperautomation-low-code/can-machine-learning-model-gpt-3-change-ai-business.html
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There’s our scholarship program, where we paid the full cost for 20 women to take Security+ training, which is recognized globally. We had mentors for the women all the way through, and they had ac...
https://www.servicenow.com/workflow/security-risk/women-in-cybersecurity.html
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Executives, like everyone else, use heuristic thinking to solve complicated problems. A heuristic is simply a logical shortcut, like an analogy or an analytic framework. “When we’re presented with ...
https://www.servicenow.com/workflow/security-risk/investing-in-cybersecurity-solutions-hard-sell.html
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Adoption of [low-code tools](https://www.servicenow.com/workflow/it-transformation/low-code-software-development-demand-reality-check.html) hovers at nearly half of respondents, according to a Tech...
https://www.servicenow.com/workflow/it-transformation/low-code-software-development-demand-reality-check.html
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Excellent customer experiences are the foundation for loyalty, while one bad experience can cause a customer to abandon a brand forever. Yet high-quality digital [customer experience](https://www.s...
https://www.servicenow.com/workflow/crash-courses/change-management-leadership-examples.html
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https://www.servicenow.com/workflow/customer-experience/sustainability-in-the-technology-industry-report.html
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I feel the same way about the brands that I choose to buy from. I want to access products, services, websites, chatbots, and customer service 24/7 from any device, wherever I’m located, whenever th...
https://www.servicenow.com/workflow/employee-engagement/ideal-employee-experience-digital-transformation.html
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https://www.servicenow.com/workflow/hyperautomation-low-code/whats-your-large-language-model.html
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https://www.servicenow.com/workflow/hyperautomation-low-code/how-ai-technologies-transform-your-industry.html
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It’s never fun to feel misunderstood, but when you’re trying to interact with a bot in place of a human and getting nowhere, that’s a whole other level of frustration.
Over the last decade, compan...
https://www.servicenow.com/workflow/customer-experience/nlu-for-customer-experience-cx.html
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The World Economic Forum’s annual summit in Davos, Switzerland, brings together leaders from the private sector and government to discuss some of the world’s most [pressing](https://www.servicenow....
https://www.servicenow.com/workflow/it-transformation/world-economic-forum-insights-cfo-gina-mastantuono.html
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https://www.servicenow.com/workflow/customer-experience/va-government-customer-experience-cx.html
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HR executives aren’t surprised by the virtuous cycle between D&I and workplace digitization.
“Employee-first companies tend to be more innovative and also more diverse,” says Rana Robillard, an ex...
https://www.servicenow.com/workflow/employee-engagement/how-digitization-fosters-an-inclusive-workplace.html
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One is the insurance company Ping An, the largest private-sector company in China. They went from being a straightforward property and car insurance company in the 1980s to now having five differen...
https://www.servicenow.com/workflow/it-transformation/generate-bigger-returns-enterprise-ai.html
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Ideas and resources to improve healthcare delivery
https://www.servicenow.com/workflow/industries.html
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You know there’s good customer service, and there is exceptional customer service.
Recently, I was at a hotel and I couldn’t connect to the Wi-Fi, and it was just minutes before I had to give a pr...
https://www.servicenow.com/workflow/customer-experience/3-key-ways-improve-customer-service.html
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https://www.servicenow.com/workflow/employee-engagement/6-ways-boost-experience-game.html
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