ServiceNow News
49039 items
In this evolving context, which roles should evolve and which ones be given to the machines? It’s important for leaders to keep the huge potential for productivity gains top of mind. Northwestern’s...
https://www.servicenow.com/workflow/hyperautomation-low-code/reskilling-ai-and-the-future-of-work.html
workflow.servicenow.com
·
over 1 year
www.servicenow.com
cache
In every industry, companies are betting that investments in [customer experience (CX)](https://www.servicenow.com/workflow/customer-experience/what-is-digital-customer-experience.html) will pay di...
https://www.servicenow.com/workflow/customer-experience/survey-research-how-leaders-are-betting-the-future-on-customer-experience-during-economic-uncertainty.html
workflow.servicenow.com
·
over 1 year
www.servicenow.com
cache
Many of the tasks in-house legal teams face require a great deal of care, but the work is mostly standard. Take nondisclosure agreements (NDAs), for example. They can be very long and complicated. ...
https://www.servicenow.com/workflow/employee-engagement/ai-will-transform-legal-services-delivery.html
workflow.servicenow.com
·
over 1 year
www.servicenow.com
cache
One billion people—a seventh of the planet’s population—live with a disability.
Why is it that digital accessibility is something many companies still view as optional? Or at least not a priority?...
https://www.servicenow.com/workflow/employee-engagement/digital-accessibility-benefits-everyone.html
workflow.servicenow.com
·
over 1 year
www.servicenow.com
cache
A smart resilience posture can be assessed not just within IT or cybersecurity, but with functional programs, suppliers and people. Ideally, it should reflect the broad organization. The functional...
https://www.servicenow.com/workflow/it-transformation/the-new-c-suite-kpi-operational-resilience.html
workflow.servicenow.com
·
over 1 year
www.servicenow.com
cache
This is where we activate the C-suite, because achieving a three-dimensional workforce is a high-level initiative and requires incorporating a long-term, strategic vision of where the enterprise ne...
https://www.servicenow.com/workflow/employee-engagement/embracing-four-dimensional-workforce-era-ai.html
workflow.servicenow.com
·
over 1 year
www.servicenow.com
cache
“Customers are happy to have a real person to talk to, to help solve their issue,” [says](https://techsee.me/techsee-live-field-services/) Jimmy David, a Verizon facilities technician. Equally impo...
https://www.servicenow.com/workflow/it-transformation/field-service-management-augmented-reality.html
workflow.servicenow.com
·
over 1 year
www.servicenow.com
cache
https://www.servicenow.com/workflow/it-transformation/power-public-private-partnerships.html
workflow.servicenow.com
·
over 1 year
www.servicenow.com
Our final pillar is acting with integrity (governance) by embedding robust governance and ethical business practices in every area of our company to increase transparency and accountability, while ...
https://www.servicenow.com/workflow/customer-experience/esg-issue-letter-from-editor.html
workflow.servicenow.com
·
over 1 year
www.servicenow.com
cache
The COVID-19 pandemic is an object lesson in how cyber criminals thrive in times of uncertainty and disruption. Organizations worldwide were besieged by cyberattacks focused on the adaptations they...
https://www.servicenow.com/workflow/it-transformation/automation-rescue-hackers-ransomware-attack-mitigation.html
workflow.servicenow.com
·
over 1 year
www.servicenow.com
cache
Here’s a personal story that illustrates my point: On a recent Friday, my computer broke. I needed a new one by Monday. While I was ordering the new machine, the vendor said they could either deliv...
https://www.servicenow.com/workflow/customer-experience/build-a-frictionless-customer-experience.html
workflow.servicenow.com
·
over 1 year
www.servicenow.com
cache
https://www.servicenow.com/workflow/hyperautomation-low-code/ai-in-the-workplace-future-proof-your-workforce.html
workflow.servicenow.com
·
over 1 year
www.servicenow.com
Welcome to the new world of work, where hyperautomation can be as powerful as your imagination.
Think about LEGO. The blocks themselves fit together in so many different ways, and it doesn’t matte...
https://www.servicenow.com/workflow/hyperautomation-low-code/hyperautomation-as-powerful-as-your-imagination.html
workflow.servicenow.com
·
over 1 year
www.servicenow.com
cache
It can be difficult for leaders to relinquish control at work and in other aspects of their lives, but it can also be empowering. At home, Luke takes the lead, whether it’s scheduling appointments,...
https://www.servicenow.com/workflow/employee-engagement/equity-in-the-workplace-begins-with-equity-at-home.html
workflow.servicenow.com
·
over 1 year
www.servicenow.com
cache
https://www.servicenow.com/workflow/hyperautomation-low-code/yoshua-bengio-genai-governance-organizational-change.html
workflow.servicenow.com
·
over 1 year
www.servicenow.com
Okay, what has helped me, and I alluded to it earlier, was having a set of values. And when I got to the Mavs, we wrote down a set of values and they spell CRAFTS: character, respect, authenticity,...
Let’s Workflow It Podcast: Cynt Marshall - Workflow™
workflow.servicenow.com
·
over 1 year
www.servicenow.com
cache
https://www.servicenow.com/workflow/it-transformation/7-ways-nonprofits-innovate-impact.html
workflow.servicenow.com
·
over 1 year
www.servicenow.com
We recruited our operations teams, sales support, and customer service agents to serve as change agents. They best know end users’ needs and pain points. We created a structure for gathering feedba...
https://www.servicenow.com/workflow/it-transformation/digital-strategy-why-att-betting-digital-simplicity.html
workflow.servicenow.com
·
over 1 year
www.servicenow.com
cache
Hyperautomation isn’t simply a buzzword for a host of new technologies. Rather, it’s a system for [connecting processes across the organization](https://www.servicenow.com/workflow/hyperautomation-...
https://www.servicenow.com/workflow/it-transformation/automating-through-the-storm-rethink-processes-work-smarter-drive-innovation-spencer-beemiller.html
workflow.servicenow.com
·
over 1 year
www.servicenow.com
cache
Nobody has all the answers. But we can work together to embrace change with agile, smart, creative solutions. Below are a few key areas where [HR leaders can focus](https://www.servicenow.com/workf...
https://www.servicenow.com/workflow/employee-engagement/hr-best-practices-to-navigate-uncertainty-in-2023.html
workflow.servicenow.com
·
over 1 year
www.servicenow.com
cache
My first day in Gaza, there were sonic booms overhead from war planes. At the same time, 60 startup founders were pitching their ideas to me. They lived in an environment that was used to receiving...
https://www.servicenow.com/workflow/employee-engagement/unlock-the-potential-of-the-middle-east-women-tech-manara-q-and-a-with-iliana-montauk.html
workflow.servicenow.com
·
over 1 year
www.servicenow.com
cache
Lastly, but perhaps most importantly, it is crucial that developers have a high level of [trust in these systems](https://www.servicenow.com/blogs/2023/building-generative-ai-trust.html). According...
https://www.servicenow.com/workflow/hyperautomation-low-code/ai-software-development-unlocks-productivity.html
workflow.servicenow.com
·
over 1 year
www.servicenow.com
cache
Aside from corporate solutions, governments also can do a lot to address this issue. By promoting policies that help make careers in technology more attractive to students and encouraging technical...
https://www.servicenow.com/workflow/it-transformation/addressing-the-it-skill-shortage-innovative-thinking-for-expanding-tech-roles-pearson.html
workflow.servicenow.com
·
over 1 year
www.servicenow.com
cache
Advice and strategies to accelerate your progress for impact and long-term value

...
https://www.servicenow.com/workflow/guides/esg.html
workflow.servicenow.com
·
over 1 year
www.servicenow.com
cache
Chris Lynch: Most companies have moved to [a more self-service or on-demand](https://www.servicenow.com/products/hr-service-delivery.html) model for HR services. As a consequence, employees may fin...
https://www.servicenow.com/workflow/employee-engagement/finding-tech-talent-close-to-home-kpmg-q-and-a-with-chris-lynch-and-mark-bower.html
workflow.servicenow.com
·
over 1 year
www.servicenow.com
cache