Motivated by the collective pursuit of achieving the ultimate work-life balance, Australians are united in making everyday tasks easier, faster, safer and more meaningful. After the challenges of the past few years, people have even greater expectations for how they want to get things done.

“Today, every business is a digital business. Global advances in AI, analytics and augmented reality promise new ways to connect people and streamline processes. Emerging technologies like the metaverse and Web 3.0 have the potential to radically reshape our next decade. With booming regional communities and an economy hungry for skills, Australia is ideally placed to benefit in this digital gold rush.

“In this environment, AI presents huge opportunities. But success is fragile. Investments must be careful, with clear returns. As they invest, executives must consider how systems, operations, and people are working in harmony, or customer and employee experiences will suffer. In a hypercompetitive environment for spending and skills, bad experiences lead to bad results.

“When ServiceNow engaged leading AI expert and entrepreneur, Dr. Catriona Wallace, to explore emerging workplace trends, we did not expect the shifts she has uncovered. But as the analysis makes clear, we can expect them to propel Australia’s society and economy forward.” — Dave Wright