One is the insurance company Ping An, the largest private-sector company in China. They went from being a straightforward property and car insurance company in the 1980s to now having five different ecosystems, all powered by AI: insurance, banking, healthcare, smart cities, and automotive.

In healthcare, for example, they have over 350 million customers who are using AI tools to do virtual consultations on their smartphones. In an initial consultation, the tools can triage whether you need to see a doctor. They can also issue prescriptions. In the US, many companies offer different forms of telemedicine, but Ping An is deploying AI in a comprehensive way.

Another example is CCC Intelligent Solutions, a SaaS platform provider in auto insurance. Their focus is friction-free customer care after you get into an accident. They have relationships with insurance companies, thousands of repair shops, original equipment manufacturers, and even medical facilities.

They’re using AI to figure out which repair shop has the best record of repairing a car that’s been in a collision like yours and which is likely to give the best price. Now they’ve even developed an AI-based touch-free estimate based on photos that their app guides you in taking.