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Now Assist · Consumption Forecasting
A 6-Step Framework for Now Assist Consumption Forecasting
A structured approach to planning AI consumption with confidence — from entitlement baseline to gro...
A 6-Step Framework for Now Assist Consumption Forecasting
New article articles in ServiceNow Community
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about 1 hour
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MIT CSAIL's 2025 AI Agent Index puts opaque automated systems under the microscope
AI agents are becoming more common and more capable, without consensus or standards on how they should behave, s...
AI agents abound, unbound by rules or safety disclosures
The Register articles about Servicenow
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about 3 hours
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Enterprise risk management is a critical challenge for organizations today. Risks come from many directions—cyber threats, regulatory changes, operational failures, and market fluctuations. Managin...
Harnessing the Power of ServiceNow's AI to Manage Enterprise Risk Effectively
REDE Consulting
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about 3 hours
www.rede-consulting.com
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Avoid duplicate case creation by associating an existing case with an email interaction. Before you begin Role required: sn\_customerservice\_agent or sn\_customerservice\_manager This video was re...
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Customer Service Management | Associate an existing case with an email interaction
ServiceNow Documentation
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about 4 hours
Set up scoring for your assessment responses to calculate meaningful scores at the assessment, section, or subsection level. Before you begin Confirm that the smart assessment scoring plugin [com.s...
Video
Smart Assessment Engine | Configure scoring for an assessment
ServiceNow Documentation
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about 4 hours
Detect similar demand records using the identify similar records Now Assist skill. The skill detects similar demand records based on contextual similarity in the name, description, and bu...
Video
Strategic Portfolio Management | Identify similar records using Now Assist for SPM
ServiceNow Documentation
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about 4 hours
Description: Fast-track your Virtual Agent development by building a Virtual Agent with Now Assist. By activating Now Assist topics and using a large language model, or LLM, as your topic model rat...
Video
Virtual Agent | Building a Virtual Agent with Now Assist
ServiceNow Documentation
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about 4 hours
Allocate sandboxes to your development teams so they can start using them for development. servicenow servicenowdemo SandboxManagement This video was recorded in the Australia release. ServiceNow p...
Video
Sandbox Management | Allocate Developer Sandboxes
ServiceNow Documentation
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about 4 hours
Combine your Smart Assessment Engine assessments so you can respond to all of them together. You can also configure your responses to replicate automatically across all applicable assessm...
Video
Smart Assessment Engine | Submit combined assessments
ServiceNow Documentation
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about 4 hours
Some properties in the system aren’t visible in an instance by default and must be added to the System Property [sys\_properties] table. If a feature requires the addition of the property, you can ...
Video
Add a System Property in Self-Service Module
ServiceNow Documentation
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about 4 hours
In this installment of the Process Mining Academy, we dive into the frameworks and building blocks for scaling process mining across your organization.
Getting started with process mining ...
Process Mining Academy #45 - Scaling Process Mining: Five Building Blocks for a Successful Program
New article articles in ServiceNow Community
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about 4 hours
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In this installment of the Process Mining Academy, we dive into the frameworks and building blocks for scaling process mining across your organization. Getting started with ServiceNow Process Minin...
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Process Mining Academy: Building Blocks of a Successful Process Mining Program
ServiceNow Community
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about 5 hours
AI is transforming how businesses operate and how early-career talent grows. In this episode, UTG Unlocked, Mark Stockford (GVP, Global Cloud Operations) and Alyssa Gerhart (former intern...
Video
UTG Unlocked: AI Careers, Partnering with AI, and Understanding Global Cloud Services at ServiceNow
ServiceNow Community
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about 8 hours
AI is transforming how businesses operate and how early-career talent grows. In this episode, _UTG Unlocked_, Mark Stockford (GVP, Global Cloud Operations) and Alyssa Gerhart (former inte...
Podcast
UTG Unlocked: AI Careers, Partnering with AI, and Understanding Global Cloud Services at ServiceNow
ServiceNow Insights
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about 8 hours
Juan and Tim chat with Nachiket Mehta, an experienced data leader who has lived and breathed the “shift left”. In this episode we unpack how ontology, events and culture unlock enterprise AI. We di...
Video
Shift Left Everything: How Ontology, Events, and Culture Unlocked Enterprise AI with Nachiket Mehta
ServiceNow Community
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about 8 hours
AI is transforming how businesses operate and how early-career talent grows. In this episode, UTG Unlocked, Mark Stockford (GVP, Global Cloud Operations) and Alyssa Gerhart (former intern...
Video
UTG Unlocked: AI Careers, Partnering with AI, and Understanding Global Cloud Services at ServiceNow
ServiceNow Documentation
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about 8 hours
In this tutorial, we dive into Query Business Rules. Learn how to use this "Before Query" logic to filter data at the database level before it ever reaches the user's list view. We walk through a p...
Video
Query Business Rule Vs ACL | ServiceNow Tutorials
GlideFast Consulting
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about 9 hours
Today's the day! Australia Release Testing Preview is now open! Unlock new features and new capabilities by starting your upgrade to the latest ServiceNow® AI Platform rele...
Australia Release Testing Preview is now open: Register now!
New article articles in ServiceNow Community
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about 9 hours
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If your core business depends heavily on weak policies, you face serious risks that could lead to crises and hefty regulatory penalties. Many companies underestimate how fragile their operations be...
Upgrade Your System to Avoid Crises in a Weak Policy Dependent Business
REDE Consulting
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about 10 hours
www.rede-consulting.com
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A new series for community members interested in strengthening their professional and leadership skills.
Introducing Office Hours with Frances Frei
New article articles in ServiceNow Community
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about 11 hours
www.servicenow.com
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ServiceNow is more than an ITSM tool.
For IT leaders, it becomes a unified enterprise workflow platform that connects services, infrastructure, governance, and operations into one system of record...
What Is ServiceNow? A Strategic View for IT Leaders
New article articles in ServiceNow Community
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about 13 hours
www.servicenow.com
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How to turn a purchase requisition (PR) into a purchase order (PO) using ServiceNow Source-to-Pay (S2P), and the Source-to-Pay Workspace.
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ServiceNow Source-to-Pay (S2P) Demo Video - Procurement Case - Create Purchase Order (PO) from PR
ServiceNow Community
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about 13 hours
Build Agent keeps getting better. In this episode, we walk through the Q4 2025 release, including the new planning tool, image uploads, Figma integration, ATF troubleshooting agent, and more. 🔎 Bui...
Video
Build Agent Q4 2025: Planning, Figma, ATF & Major Upgrades
ServiceNow Dev Program
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about 15 hours
If you’ve used Build Agent since launch, you’ve probably noticed something: it feels different now.
In the Q4 2025 release, Build Agent didn’t just get new features — it got smarter about how it w...
Build Agent Q4 2025: Planning, Figma Integration, and Smarter Troubleshooting
New article articles in ServiceNow Community
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about 15 hours
www.servicenow.com
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