Description: Fast-track your Virtual Agent development by building a Virtual Agent with Now Assist. By activating Now Assist topics and using a large language model, or LLM, as your topic model rather than Natural Language Understanding, or NLU, you can improve deflection rates and reduce the development time that NLU topic discovery requires in Virtual Agent. YouTube timestamp format Chapters: 00:00 Intro 00:16 Activate Now Assist topics in Virtual Agent #servicenow #servicenowdemo #nowassistinvirtualagent #llmtopicauthoring Role required: virtual_agent_admin or admin This video was recorded in the Washington DC release. For more information on Now Assist in Virtual Agent, see: ServiceNow product documentation: Now Assist in Virtual Agent: https://docs.servicenow.com/bundle/washingtondc-servicenow-platform/page/administer/now-assist-in-va/concept/now-assist-in-va-landing.html Exploring Now Assist in Virtual Agent: https://docs.servicenow.com/bundle/washingtondc-servicenow-platform/page/administer/now-assist-in-va/concept/exploring-now-assist-va.html ServiceNow Training and Certification: http://www.servicenow.com/services/training-and-certification.html ServiceNow Community: https://community.servicenow.com/community ServiceNow TechBytes Podcast: https://www.servicenow.com/community/community-resources/servicenow-techbytes-podcasts/ta-p/2305455 For general information about ServiceNow, visit: http://www.servicenow.com/