In this installment of the Process Mining Academy, we dive into the frameworks and building blocks for scaling process mining across your organization. Getting started with ServiceNow Process Mining is easy - most customers find improvement opportunities with their first hour. The challenge? Turning early wins into a sustainable program that continuously delivers value. Even more critical: as organizations scale AI initiatives, Process Mining becomes essential for understanding how AI agents perform and identifying where to deploy them most effectively. This session provide a practical framework for building a process mining program that sticks and scales.