ServiceNow is more than an ITSM tool.

For IT leaders, it becomes a unified enterprise workflow platform that connects services, infrastructure, governance, and operations into one system of record.

In this session, I explain where ServiceNow sits in your enterprise architecture, why the single data model matters, and how to position it strategically, not just operationally.

If you're responsible for resilience, risk, and digital transformation, this perspective will help you think about the platform differently.

Watch the full video to see how ServiceNow becomes the backbone of modern service governance.