In the [previous post](https://sys.properties/2024/09/17/whats-so-unique-about-the-sys%5Fid/), we discussed _what_ a sys_id is or is not and debunked a couple of widespread myths. Upon reading it, ...

What is a sys_id? This question is a no-brainer, right? It’s the 32-character long gobbledygook that consists of random numbers and letters and uniquely identifies every record in every ServiceNow ...

What I particularly like about the ServiceNow platform is that even having dealt with it for as long as 15 years, you keep learning new things all the time. As I was working on my [post about remin...

These days everyone is talking about Xanadu release, and there are good reasons for that. The new version of the ServiceNow platform is full of great features that are going to further transform th...

Quite often there is a need to set up reports that return different results depending on who runs them. In versions before Dublin, it could be done fairly easily using [scripted filters](http://wik...

Those of you who have already had a chance to explore Eureka must have noticed the new [System Administration homepage](http://wiki.servicenow.com/index.php?title=Customizing%5FHomepagesSystem%5FAd...

As you probably know, ServiceNow allows embedding images in HTML fields, and there are two ways of doing it: You can either add an image as an attachment, which makes it only available in the curre...

There are a few mysterious things in ServiceNow that are often believed to be out of administrators’ reach. These are various pieces of the core functionality that simply work the way they do. Tabb...

It is no secret for any ServiceNow administrator that there are lots of situations where you need to copy information from one record to another or even create a new record as a copy of another rec...

In an [earlier post](https://snowpudding.wordpress.com/2012/12/29/tweaking-the-knowledge-base-home-page/ "There is no place like homepage"), I preferred not to pursue the topic of unnoticeable sear...