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Service Operations Lab - Harmonize ITSM & ITOM into one cohesive work experience
Digital Employee Experience (DEX) for IT Service Operations
360 Exchange: Boost Your ServiceNow ITSM Performance Analytics Performance
360 Exchange: HOW TO Service Operations Workspace for modern change management
360 Exchange: HOW TO Service Operations Workspace for modern change management
Exploring Digital End-User Experience (DEX): A hands-on lab
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Conference Sessions
Exploring Digital End-User Experience (DEX): A hands-on lab
LAB1521
Hybrid work makes it difficult to understand employees' experience with company-provided devices and applications. Issues with Wi-Fi, power supplies, and other factors are hard to find and diagnose. With ServiceNow® Digital End-User Experience (DEX), IT teams can measure and continuously improve the technology experience that they provide to employees. DEX collects, enriches, and processes data from employee devices, networks, user installed/SaaS apps, and the existing ServiceNow® estate. Experience the power of DEX first-hand in this lab!
360 Exchange: HOW TO Service Operations Workspace for modern change management
SES2906
Learn how to harness the power of Service Operations Workspace to modernize change management practices, improve agility, and deliver better business outcomes. Whether you’re an IT leader, change manager, or ServiceNow admin, this session offers invaluable insights for a smooth implementation. Tailored for practitioners and implementors, 360 Exchange provides a distinctive opportunity to connect directly with ServiceNow experts and peers. Prepare to delve into open dialogues, share invaluable insights, and collectively explore solutions to common challenges.
360 Exchange: HOW TO Service Operations Workspace for modern change management
SES2907
Learn how to harness the power of Service Operations Workspace to modernize change management practices, improve agility, and deliver better business outcomes. Whether you’re an IT leader, change manager, or ServiceNow admin, this session offers invaluable insights for a smooth implementation. Tailored for practitioners and implementors, 360 Exchange provides a distinctive opportunity to connect directly with ServiceNow experts and peers. Prepare to delve into open dialogues, share invaluable insights, and collectively explore solutions to common challenges.
360 Exchange: Boost Your ServiceNow ITSM Performance Analytics Performance
SES2894
Unlock the full potential of your ServiceNow IT Service Management (ITSM) solution with advanced performance analytics. Join us for an enlightening session where we’ll delve into the intricacies of performance analytics and guide you through strategies to boost your ITSM performance like never before. Tailored for practitioners and implementors, 360 Exchange provides a distinctive opportunity to connect directly with ServiceNow experts and peers. Prepare to delve into open dialogues, share invaluable insights, and collectively explore solutions to common challenges.
Digital Employee Experience (DEX) for IT Service Operations
SES3169
Digital employee experience (DEX) is becoming the linchpin of modern workplaces, influencing engagement, productivity, and retention. Organizations must navigate challenges like technical complexity and cultural change while striving to provide user-friendly tools and personalized interactions. See how the new DEX product helps maintain the employee experience as the digital landscape continues to evolve.
Service Operations Lab - Harmonize ITSM & ITOM into one cohesive work experience
LAB1527
IT service and operations management teams need to work together to reduce incidents and improve MTTR, but disconnected tools and processes cause issues. Join this lab to learn how to greatly improve customer and employee experience with ITSM and ITOM. Topics will include: - Responding to and resolving incidents faster by leveraging contextual information, actionable recommendations, and enhanced collaboration capabilities. - Reducing friction and unnecessary manual steps with intuitive workflows and automated assignments. - Enabling better efficiency and communication with SOW.