Ship faster, Break less: AI-Augmented Change & Release management

LAB8115

Experience how ServiceNow's modern change and release capabilities balance speed with service resilience, enterprise control, and compliance. Streamline change and automate governance with purpose-built change models; simplify change creation and drive data quality via templates; reduce subjective decision-making with data-driven risk methods; shift-left compliance and validations with Digital Product Release to make approvals easy; and discover how Now Assist capabilities, such as the change summarization, change risk explainer and data quality agent, augment the entire change process.

360 Exchange: HOW TO Service Operations Workspace for modern change management

SES2906

Learn how to harness the power of Service Operations Workspace to modernize change management practices, improve agility, and deliver better business outcomes. Whether you’re an IT leader, change manager, or ServiceNow admin, this session offers invaluable insights for a smooth implementation. Tailored for practitioners and implementors, 360 Exchange provides a distinctive opportunity to connect directly with ServiceNow experts and peers. Prepare to delve into open dialogues, share invaluable insights, and collectively explore solutions to common challenges.

Modernize your change management process

LAB1528

<p>Are you stuck with wanting to use more data driven automation to speed up your change approvals, but not sure how to get there with your highly customized legacy change process? This lab will show you how to accelerate change velocity and manage compliance all while mitigating risk.  Modern change practices can leverage features such as fit for purpose models, success scores, DevOps data, change approval policies and more!</p>

Increase productivity with AI-Powered Service Operations Workspace

LAB3508

Resilient services that meet SLAs are key to customer trust and business success. By bringing incident response teams into a unified, AI-powered workspace, organizations can not only boost collaboration, but also enable productivity. Contextual data helps drive rapid identification of major incidents, efficient communication with stakeholders, streamlined resolution, and quick restoration of service quality. In this hands-on lab, you'll gain practical experience with Major Incident Management, On-call Scheduling, and Change Management within SOW, all empowered by NowAssist and AI Agents.