Jason Smith
Album Product Manager
Jason Smith is a Director in the ITOM Business Unit at ServiceNow and works primarily with AIOps & Observability solutions. In his role, Jason leads an Outbound Product Management team that provides direction and prescriptive guidance to ServiceNow employees and customers. He spends part of every day providing clarity in capability and clarity in roadmap with the goals being to help others unlock value now and to plan for getting more value in the future.
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Service Operations Lab - Harmonize ITSM & ITOM into one cohesive work experience
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Now Assist for ITOM - Plus what’s new for ITOM Visibility and AIOps
AIOps Lab Alert! Get hands on with the AIOps experience and Now Assist for ITOM
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Conference Sessions
What's new with ITOM Predictive AIOps
SES1420-K22
K22 K2022
AIOps Lab Alert! Get hands on with the AIOps experience and Now Assist for ITOM
LAB1524
<p>Fulfill the prophecy of information driven outcomes! In this lab, learn how to drive efficiencies for enterprise IT and distributed teams by leveraging ML, Gen AI, and enhanced admin capabilities. Come learn how to empower SRE teams while maintaining compliance with enterprise IT mandates. Topics include: - Expand OOB and custom integrations using Integrations Launchpad - Solve issues before they become incidents with Express Lists - Reduce noise with Tag-based Alert Correlation and notify responders with alert automations - Leverage Gen AI to simplify response with Now Assist</p>
Now Assist for ITOM - Plus what’s new for ITOM Visibility and AIOps
SES1513
<p>Using private, secure and purpose-built LLM by ServiceNow®, Now Assist for ITOM enables both agents and engineers to quickly understand complicated or lengthy alerts so they can stay focused on issue resolution. That’s big news! But the really big news is, this is just the first in a set of innovations and enhancements coming for ITOM customers this year. Join this demo-driven session to learn about how new innovations for ITOM help customers get up to speed quickly so they can realize data driven value, both with and without a fully configured CMDB.</p>
Service Operations Lab - Harmonize ITSM & ITOM into one cohesive work experience
LAB1527
IT service and operations management teams need to work together to reduce incidents and improve MTTR, but disconnected tools and processes cause issues. Join this lab to learn how to greatly improve customer and employee experience with ITSM and ITOM. Topics will include: - Responding to and resolving incidents faster by leveraging contextual information, actionable recommendations, and enhanced collaboration capabilities. - Reducing friction and unnecessary manual steps with intuitive workflows and automated assignments. - Enabling better efficiency and communication with SOW.
Get more value with ITSM, ITOM, and AI Agents best practices and strategies
LAB3387
Autonomous IT- The Service Operations lab is a hands-on experience to optimize your ITSM and ITOM deployment, including new AI Agent capabilities. Learn best practices, innovative workflows, and automation strategies that enhance service delivery, operational efficiency, and resilience. You’ll gain insights into how ITSM and ITOM work together to create a proactive, data-driven approach to service operations. Areas covered include ITSM processes such as incident, problem, change, and request management and integrating ITOM capabilities like event management, discovery, and AIOps.
Transform to proactive IT operations by putting AIOps to work for you
LAB1712
If you’ve struggled with excessive event noise and finding service problems after the fact, learn how AIOps can help. Put AI Agents to work for IT operations to reduce event noise, proactively pinpoint emerging issues, and automate response and resolution with a system of action that includes ITSM integration. Learn how AI Agents deliver turbo charged insights and machine-generated recommendations for resolution. The lab covers topics including Event Management, Health Log Analytics, Service Reliability Management, Service Operations Workspace and much more.