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360 Exchange: Discover and implement the combined power of ITSM and ITOM
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Conference Sessions
360 Exchange: Discover and implement the combined power of ITSM and ITOM
SES2909
Integrating ITSM and ITOM allows leaders to prioritize operational efficiency while delivering top-notch service to employees. ITOM helps keep your business running smoothly while ITSM helps keep your employees happy with timely and excellent IT service. Join this session to learn more than just the "why" and uncover the "how". Tailored for practitioners and implementors, 360 Exchange provides a distinctive opportunity to connect directly with ServiceNow experts and peers. Prepare to delve into open dialogues, share invaluable insights, and collectively explore solutions to common challenges.
Lab: Agent Client Collector overview
LAB1560-K23
<p>Agent Client Collector (ACC) is a ServiceNow<span style="font-size: 12.0pt;">®</span> agent-based solution for Windows, Linux, and macOS devices that collects data and monitors an organization's infrastructure and applications. This course provides an introduction into understanding the ACC architecture, applications, installation requirements, configuration, and execution. Hands-on labs provide experience in activating baseline policies, editing policy checks for custom alert generation, reviewing alert events and metrics in Service Operations Workspace, and using ACC advanced discovery policy to populate or update your CMDB CI's.</p>
Smarter Data, Stronger CMDB: Unleash the Power of AI Agents and Data Manager
SNU1013
Step into the future of CMDB management with agentic workflows for CMDB, a new capability powered by Now Assist for CMDB. In this hands-on lab, you’ll discover how AI-driven agents can revolutionize governance, data quality, and lifecycle management, replacing static rules and manual processes with intelligent automation. You’ll dive into AI Agent Studio, experiment with agentic workflows, and build Data Manager policies that strengthen governance and compliance across your CMDB. Watch as specialized AI agents collaborate to guide, detect, and provide insight into issues in real time.
From Chaos to Clarity: Mastering CMDB De-Duplication at Scale
SNU1014
Ready to take your CMDB data quality to the next level? This hands-on lab is built for ServiceNow CMDB administrators and consultants who want to eliminate duplicates, boost accuracy, and strengthen trust in their data. You’ll dive into the power of de-duplication templates to identify and resolve duplicate configuration items (CIs) at scale and see how Now Assist for CMDB can accelerate and simplify the process using AI-driven insights. You’ll get hands-on experience configuring, testing, and refining your own de-duplication templates.
Now Assist - CMDB and de-duplication templates
SNU3299
Discover how to create and configure de-duplication templates in ServiceNow to efficiently remediate duplicates in bulk. Leverage Now Assist for CMDB to simplify the remediation process by using de-duplication templates to enhance data quality and establish a trusted CMDB as the foundation for ServiceNow products that rely on it.
Discovery Admin Workspace
SNU3283
Explore Discovery Admin Workspace which serves as a central location for monitoring, tracking, and completing discovery-related tasks. Experience a streamlined discovery process and greater efficiency with the integration of schedules, diagnostics, tuning, and more within this single workspace. (This is a new feature that will be replacing and consolidating legacy Discovery processes.)
CMDB Data Manager
SNU3280
The CMDB Data Manager in ServiceNow allows you to create, publish, and manage policies that automate and govern CI lifecycle operations, such as retirement, deletion, and archiving. It also helps manage stale CIs and CI certification processes, ensuring that the CMDB remains in a healthy and efficient operational state.