Dror Mann
Sr. Director, Product Management
With a proven track record in both business and technology, Dror is a serial entrepreneur and a recognized expert in the field of Artificial Intelligence, AIOps, and Big-Data Intelligence.
At ServiceNow, Dror leads the Product Innovation Architects team that implements the latest ITOM innovations. Prior to joining ServiceNow, Dror co-founded Loom Systems, an AI-based solution that enables enterprises to predict IT issues before they affect the business. The company was acquired by ServiceNow in 2020.
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360 Exchange: Implementation & Rollout Strategies for IT Operations Management
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360 Exchange: Discover and implement the combined power of ITSM and ITOM
Conference Sessions
360 Exchange: Implementation & Rollout Strategies for IT Operations Management
SES2903
Our experienced presenters will share proven strategies and best practices from years of hands-on experience with ITOM implementation. From initial planning and stakeholder engagement to configuration, testing, and deployment, you’ll learn how to navigate each phase of the implementation lifecycle with confidence and precision. Tailored for practitioners and implementors, 360 Exchange provides a distinctive opportunity to connect directly with ServiceNow experts and peers. Prepare to delve into open dialogues, share invaluable insights, and collectively explore solutions to common challenges.
360 Exchange: Discover and implement the combined power of ITSM and ITOM
SES2909
Integrating ITSM and ITOM allows leaders to prioritize operational efficiency while delivering top-notch service to employees. ITOM helps keep your business running smoothly while ITSM helps keep your employees happy with timely and excellent IT service. Join this session to learn more than just the "why" and uncover the "how". Tailored for practitioners and implementors, 360 Exchange provides a distinctive opportunity to connect directly with ServiceNow experts and peers. Prepare to delve into open dialogues, share invaluable insights, and collectively explore solutions to common challenges.
360 Exchange: Proven implementation and rollout strategies for ITOM AIOps
SES3604
ITOM AIOps predicts and prevents service outages, and reduces MTTR. Get expert insights into effectively deploying and managing AIOps by joining us for one of these discussions:1) Event Management, 2) Service Reliability Management, 3) harmonizing Observability and AIOps, 4) Health Log Analytics, or 5) monitoring applications and infrastructure with ACC. This 360 Exchange offers an unparalleled opportunity to connect with ServiceNow specialists and your peers, engage in open discussions, share key insights, and explore solutions to common challenges.