Recent News
View all
SL
Roundtable: Steps to ITOM implementation & deployment success
MV
BP
Conference Sessions
Lab: Agent Client Collector overview
LAB1560-K23
<p>Agent Client Collector (ACC) is a ServiceNow<span style="font-size: 12.0pt;">®</span> agent-based solution for Windows, Linux, and macOS devices that collects data and monitors an organization's infrastructure and applications. This course provides an introduction into understanding the ACC architecture, applications, installation requirements, configuration, and execution. Hands-on labs provide experience in activating baseline policies, editing policy checks for custom alert generation, reviewing alert events and metrics in Service Operations Workspace, and using ACC advanced discovery policy to populate or update your CMDB CI's.</p>
Roundtable: Steps to ITOM implementation & deployment success
SES2527-K23
<p>This Knowledge 360 Exchange which will focus on how to leverage the power of IT Operations Management (ITOM) to fuel service operations, and take your IT organizaiton to new levels of quality and efficiency. Join a round table discussion on one of these topics: how to monitor the health of your CMDB, getting data foundations for CMDB health, Service Mapping approach, best practices in ITOM Discovery and practical steps for aligning Common Service Data Model.</p>