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360 Exchange: Mastering GRC: Strategies for Successful Deployment and Adoption
JR
PJ
360 Exchange: Implementation & Rollout Strategies for IT Operations Management
360 Exchange: Discover and implement the combined power of ITSM and ITOM
DM
Conference Sessions
360 Exchange: Mastering GRC: Strategies for Successful Deployment and Adoption
SES2908
Dive into the realm of Governance, Risk, and Compliance implementation and roll out strategies with this informative session. This discussion provides a platform for getting your questions answered, an outlet to discuss challenges, and a venue to hear success stories from other organizations. Tailored for practitioners and implementors, 360 Exchange provides a distinctive opportunity to connect directly with ServiceNow experts and peers. Prepare to delve into open dialogues, share invaluable insights, and collectively explore solutions to common challenges.
360 Exchange: Implementation & Rollout Strategies for IT Operations Management
SES2903
Our experienced presenters will share proven strategies and best practices from years of hands-on experience with ITOM implementation. From initial planning and stakeholder engagement to configuration, testing, and deployment, you’ll learn how to navigate each phase of the implementation lifecycle with confidence and precision. Tailored for practitioners and implementors, 360 Exchange provides a distinctive opportunity to connect directly with ServiceNow experts and peers. Prepare to delve into open dialogues, share invaluable insights, and collectively explore solutions to common challenges.
360 Exchange: Discover and implement the combined power of ITSM and ITOM
SES2909
Integrating ITSM and ITOM allows leaders to prioritize operational efficiency while delivering top-notch service to employees. ITOM helps keep your business running smoothly while ITSM helps keep your employees happy with timely and excellent IT service. Join this session to learn more than just the "why" and uncover the "how". Tailored for practitioners and implementors, 360 Exchange provides a distinctive opportunity to connect directly with ServiceNow experts and peers. Prepare to delve into open dialogues, share invaluable insights, and collectively explore solutions to common challenges.
You Down With MCP? (Yeah You Know Me!)
SNU1006
Learn how Managed Context Protocol powers ServiceNow’s AI Control Tower to deliver secure, scalable AI context. This 120-minute session covers MCP fundamentals, architecture, leading practices, and configuration. Then go hands-on to set up MCP connections, define boundaries, and test contextual orchestration. Leave ready to govern AI context with confidence.
The Secret DataViz Speak Easy
SNU1005
Level up your data visualizations in ServiceNow. Go beyond basic charts and learn how to build custom Next Experience components using the ServiceNow SDK and Fluent. This hands-on session shows you how to integrate popular libraries like D3.js to create advanced visuals such as scatter plots, sunbursts, and more. Perfect for data pros ready to push past platform defaults.
*.NONE To See Here but ACL Rules Design, Troubleshooting, & Debugging Techniques
SNU1004
Troubleshooting ACL issues can be chaos—broken integrations, blocked flows, slow performance, and security fixes that break scripts. This session reviews the most common ACL symptoms, pitfalls, and remedies. Learn how to diagnose failures, avoid risky patterns, optimize performance, and recover when “someone changed a thing and now nothing works.” Perfect for anyone wrestling with Access Control Lists.
We can model that! Demystifying ServiceNow's IRM Risk Assessment methodology
SNU3323
Life is a series of choices defined by risk and its assessment. Those who excel in evaluating risk gain an advantage, including in business. This session will teach you to model and adapt risk assessment frameworks within the SN IRM platform, establish data collection strategies, and transition from manual to automated factors. Practice rapid prototyping and debugging of risk-based RAMs to help stakeholders make better, data-driven decisions for any process.
The essential "common knowledge" every SN admin, implementor, & developer needs
SNU3315
This session covers essential, often overlooked ServiceNow knowledge. Revisit fundamentals like "everything in ServiceNow is a record in a table," checking system properties before customizing, and using dictionary attributes and reference qualifiers. Learn how Flow Designer manages complex IF/THEN scenarios with decision tables and understand the "People do stuff to things" model. Ideal for new learners and experienced developers guiding others into Citizen Development.
So you've got a great proof of concept. Now comes the hard part
SNU3313
You’ve built a PoC for your new app and saved the company money. Now, you need to convince stakeholders to develop it. While a tech demo is ideal, reality is different. This session covers pitfalls to avoid and techniques to master. Learn how to keep your audience engaged, pivot when necessary, poke holes in your own demo, and recover gracefully when things go wrong. Ideal for solution consultants, architects, admins, and citizen developers who want to pitch ideas and get them into production.
SecOps capabilities: Strategies for how and what to integrate
SNU3308
SecOps is running smoothly, but now stakeholders want to integrate YetAnotherThreatTool or DarkWebInvestigator. You find either five apps or none in the ServiceNow store. What should a SecOps admin/Platform Owner do? This session covers: The ServiceNow SecOps integration capability model, Strategies for choosing existing integrations, Approaches for building new integrations for unsupported systems, When to use Event Management vs. other integration methods.
CMDB Data Manager
SNU3280
The CMDB Data Manager in ServiceNow allows you to create, publish, and manage policies that automate and govern CI lifecycle operations, such as retirement, deletion, and archiving. It also helps manage stale CIs and CI certification processes, ensuring that the CMDB remains in a healthy and efficient operational state.