Chad Corriveau
Technical Marketing Manager
Chad Corriveau is aSr. Technical PSM Engineer and is an 10-year veteran of ServiceNow. Starting his technology career with ServiceNow at the ground level, where he helped developed customer relationships in the Americas & APJ, in an Account Development role. Successful customer outcomes continue to be a driver of his career and in 2015, he became one of first Technical Marketers, responsible for support of CreatorCon. ServiceNow’s Developer First Event and later finding his home in ServiceNow’s IT Business Unit as a technology evangelist and supporting content strategist.
Recent News
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HP
Digital Employee Experience (DEX) for IT Service Operations
SS
AM
The unbeatable power of Service Operations (ITSM + ITOM)
BR
Demo: See how Workforce Optimization modernizes enterprise global fulfillment
NP
Demo: Automate and optimize technology service operations
Conference Sessions
NEW: See how Service Operations Workspace will change how ServiceNow works for you
SES1744-K22
K22 K2022
Automate and optimize technology service operations
SES1514
How can an organization accelerate digital-first business growth? Technology Service Operations (leveraging ITSM and ITOM together) is one key to success and it starts with streamlining processes to make it easier for teams to adopt and integrate digital workflows. This demo explores how Service Operations & GenAI connects IT service and operations management on a single platform, establishing the visibility and collaboration needed to accurately picture an organization's digital transformation, whether it's for IT service agents or operators
Now Assist for ITSM (powered by GenAI)
SES3168
Our platform, AI expertise and customer first mindset, enables us to seamlessly weave Generative AI into our applications and workflows. See Now Assist in action for ITSM.
Now Assist for ITSM (powered by GenAI)
SES5090
The ServiceNow® platform, AI expertise and customer first mindset, enables ServiceNow to seamlessly weave Generative AI into applications and workflows. Join this session to see Now Assist in action for ITSM.
Minutes matter: Major Incident Management with ITSM
SES3165
<p>Major incidents disrupt services, operations, and productivity. In this presentation, we will show how you can quickly restore services, increase incident deflection and help agents work more efficiently with a tailored user interface and AI-powered insights.</p>
Digital Employee Experience (DEX) for IT Service Operations
SES2960
Digital employee experience is becoming the linchpin of modern workplaces, influencing engagement, productivity, and retention. Organizations must navigate challenges like technical complexity and cultural change while striving to provide user-friendly tools and personalized interactions. Attend this session to learn that as the digital landscape continues to evolve, maintaining an optimal DEX becomes essential.
Now Assist for ITSM (powered by GenAI)
SES2959
<p>The ServiceNow® platform, AI expertise and customer first mindset, enables ServiceNow to seamlessly weave Generative AI into applications and workflows. Join this session to see Now Assist in action for ITSM.</p>
The unbeatable power of Service Operations (ITSM + ITOM)
SES1341-K23
Looking to expand the technology services you offer while reducing costs? The answer is Service Operations. In this session, learn how you can achieve Service Operations by unifying ITSM and ITOM on a single platform. The session will highlight additional benefits of bridging these solutions across your organization including: delivering extraordinary employee experiences, resiliency, and productivity and developing technology best practices with optimized, efficient processes.
Demo: Automate and optimize technology service operations
DEM1604-K23
How can your organization accelerate digital-first business growth? Technology Service Operations (leveraging ITSM and ITOM together) is one key to your success and it starts with streamlining processes to make it easier for teams to adopt and integrate digital workflows. In this demo , we explore how Service Operations connects IT service and operations management on a single platform, establishing the visibility and collaboration needed to accurately picture your organization's digital transformation, whether it's for IT service agents or operators.
Demo: See how Workforce Optimization modernizes enterprise global fulfillment
DEM1603-K23
<p>This demo will highlight a large company’s journey in transforming 4,000 of their fulfillment centers globally with Workforce Optimization for ITSM. Other topics will include how this company was able to centralize their application sprawl to eliminate redundancies, inefficiencies, and duplication of effort. </p>
Solution Keynote: IT
KEY2537
Enterprise IT is quickly becoming more autonomous and is poised to change how we plan, implement, and experience IT. Autonomous IT allows us to move from reactive to preventive and even self-healing operations. For IT executives, this is a generational opportunity to align IT's evolution with business outcomes while remaining in complete control. In this session, you will hear about our latest innovations and hear from a customer who is seeing results by using AI agents to drive efficiency, resilience, and innovation. You will also see how ServiceNow solutions put AI Agents to work in IT.