Harshvardhan Prasad
Director, Product Management
Harshvardhan is a Director of Product Management for ServiceNow.
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Conference Sessions
Now Assist for ITSM (powered by GenAI)
SES2959
<p>The ServiceNow® platform, AI expertise and customer first mindset, enables ServiceNow to seamlessly weave Generative AI into applications and workflows. Join this session to see Now Assist in action for ITSM.</p>
Unlock the power of Digital End-User Experience (DEX) – a Now on Now story
SES3255
ServiceNow's Digital Transformation (internal IT) team is driving a more resilient digital experience for better employee engagement, productivity, and retention. Learn how you can do the same with our Digital End-User Experience (DEX) product for IT Service Management. ServiceNow’s Digital Transformation team will share their strategy, implementation tips, business outcomes, and gotchas in this Now on Now session.
Smooth tech, smart work: Enhancing your employee experience with DEX
LAB1689
In today's rapidly evolving technology landscape, end users continue to face sub-par digital experiences. IT departments are perceived as reactive and usually lack the end user's perspective. This negatively impacts productivity and employee satisfaction, which in turn affects customer and business goals. In this lab, discover how Digital End-User Experience (DEX) leverages endpoint data, workflows, engagement layers and organizational context - all in a single platform to measure and improve end-user experience and productivity helping digital workplace teams become proactive..