Niki Patel
Director of Product
Niki Patel is a Sr. Principal Product Manager for Now Assist (GenAI) features for ITSM. In her role, she defines the strategy and roadmap to ensure the product meets the needs of ServiceNow customers. Along with leading a core team to drive product innovation and patents, she is passionate about helping customers obtain the full value of the product. Prior to joining ServiceNow, Niki was a management consultant at a global consulting firm where she advised Fortune 100 companies in the tech, banking, and energy sectors on strategic initiatives.
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IT/Cloud Keynote: Customer perspectives on IT strategies to digitally transform
GB
PS
Demo: See how Workforce Optimization modernizes enterprise global fulfillment
Lab: ITSM - Workforce Optimization and Process Optimization
Conference Sessions
IT/Cloud Keynote: Customer perspectives on IT strategies to digitally transform
KEY2943
<p>What does it take to be a world class technology organization? The pace of change is accelerating. The remit for the CIO is expanding, reaching into every part of the company. The CIO must drive better business outcomes, deliver business agility, and help their organization deliver against goals. In this session, will learn from customers who are successfully transforming digital operations. In addition, get a peek into new ServiceNow® technologies (incl. GenAI) that will help: 1. Deliver strategic tech initiatives 2. Optimize tech spend 3. Automate & accelerate tech service operations</p>
Demo: See how Workforce Optimization modernizes enterprise global fulfillment
DEM1603-K23
<p>This demo will highlight a large company’s journey in transforming 4,000 of their fulfillment centers globally with Workforce Optimization for ITSM. Other topics will include how this company was able to centralize their application sprawl to eliminate redundancies, inefficiencies, and duplication of effort. </p>
Lab: ITSM - Workforce Optimization and Process Optimization
LAB1674-K23
<p>This lab will identify and operationalize ways to materially improve your workforce’s effectiveness and processes. See how Workforce Optimization enables smart scheduling, real-time team performance metrics, and intelligent skills growth that keep your teams engaged and productive. You’ll also learn how Process Optimization enables analysis and visualization of your processes based on ServiceNow® data to identify bottlenecks and then provide improvement suggestions.</p>
Solution Keynote: IT
KEY2537
Enterprise IT is quickly becoming more autonomous and is poised to change how we plan, implement, and experience IT. Autonomous IT allows us to move from reactive to preventive and even self-healing operations. For IT executives, this is a generational opportunity to align IT's evolution with business outcomes while remaining in complete control. In this session, you will hear about our latest innovations and hear from a customer who is seeing results by using AI agents to drive efficiency, resilience, and innovation. You will also see how ServiceNow solutions put AI Agents to work in IT.