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360 Exchange: Implementation & Rollout Strategies for IT Services Management
360 Exchange: Implementation & Rollout Strategies for IT Services Management
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Responding to incidents with Service Operations Workspace
Lab: Workspace configuration best practices with UI Builder
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Lab: Service Operations with Virtual Agent, ML and Investigation Framework
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Conference Sessions
The AI-Native ITSM Experience: Fast Implementation, Intelligent Operations
LAB8126
AI-native ITSM means going from zero to production in days instead of months and having that production environment work smarter from day one. Experience AI-native ITSM in this lab! Start by using implementation agents to configure ITSM through conversational guidance - no documentation hunting, no configuration guesswork. Then, activate and explore advanced AI capabilities such as intelligent triage and routing, AI-suggested resolutions, and automated knowledge creation. This is ITSM reimagined: faster to deploy, smarter to operate, and exponentially more valuable to your organization.
360 Exchange: Implementation & Rollout Strategies for IT Services Management
SES2900
Designed for IT leaders, administrators, and project managers alike, this immersive session will provide a comprehensive guide to successfully implementing and rolling out ServiceNow IT Service Management (ITSM) solutions within your organization. Meet your goals and overcome your challenges today! Tailored for practitioners and implementors, 360 Exchange provides a distinctive opportunity to connect directly with ServiceNow experts and peers. Prepare to delve into open dialogues, share invaluable insights, and collectively explore solutions to common challenges.
360 Exchange: Implementation & Rollout Strategies for IT Services Management
SES2899
Designed for IT leaders, administrators, and project managers alike, this immersive session will provide a comprehensive guide to successfully implementing and rolling out ServiceNow IT Service Management (ITSM) solutions within your organization. Meet your goals and overcome your challenges today! Tailored for practitioners and implementors, 360 Exchange provides a distinctive opportunity to connect directly with ServiceNow experts and peers. Prepare to delve into open dialogues, share invaluable insights, and collectively explore solutions to common challenges.
Minutes matter: Major Incident Management with ITSM
SES3165
<p>Major incidents disrupt services, operations, and productivity. In this presentation, we will show how you can quickly restore services, increase incident deflection and help agents work more efficiently with a tailored user interface and AI-powered insights.</p>
Responding to incidents with Service Operations Workspace
SES3166
<p>Siloed IT services and operations result in friction and higher cost of operations. With the Service Operations Workspace, an ITSM application, Service Agents and Operators can see the full picture of all incidents, problems, changes, and alerts to predict and resolve service degradation. Teams can improve service availability with instant problem identification, collaboration, and resolution.</p>
Lab: Workspace configuration best practices with UI Builder
LAB1669-K23
<p>In this lab, you will learn the best practices for configuring Service Operations Workspace in UI Builder. You will also learn tips, tricks, and best practices for getting your agents on this configurable workspace.</p> <p><br /> </p>
Lab: Service Operations with Virtual Agent, ML and Investigation Framework
LAB1672-K23
Service Operations is about expanding resilient, cost-effective services while delivering extraordinary employee experiences and productivity.We will showcase the Service Operations Workspace for ITSM, which utilizes VA, ML recommendations, and Agent Client Collector (ACC) for incident investigation. You will learn how self-service options across various channels can improve team and employee collaboration.
360 Exchange: ITSM core implementation: Customer insights into success, challenges, and value
SES3191
What makes an ITSM core implementation truly successful? Learn from real customer implementation experiences, including with UI16 and Service Operations Workspace. Hear about key challenges, what went well, and where additional support was needed. Find out how customers measured value, optimized their rollout, and aligned their implementation with business objectives. This 360 Exchange offers an unparalleled opportunity to connect with ServiceNow specialists and your peers, engage in open discussions, share key insights, and explore solutions to common challenges.