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In this session we will take a deeper look at the Article Optimization feature of Knowledge Center. This feature helps you maintain the health of the Knowledge base to ensure great outcomes for you...
Video
Platform Academy: Deep Dive - Knowledge Center Article Optimization
ServiceNow Community
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about 7 hours
Discover how to shape meaningful insights from your Now Assist data with simple, flexible reporting tools. This session highlights approachable ways to build dashboards that give admins and platfor...
Video
Platform Academy: Crafting custom dashboards and reports for Now Assist
ServiceNow Community
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about 7 hours
Learn about the service portfolios and how to use and edit templates in the Enterprise Portfolio Builder in the DPM Workspace. Chapters: 00:28 Service portfol...
Video
Create and edit portfolios using Enterprise Portfolio Builder
ServiceNow Documentation
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about 15 hours
Describes how metrics are used in agentic evaluations to help AI administrators judge whether their agentic workflows and AI agents perform to their standards. servicenow servicenowdemo automatedev...
Video
Agentic Evaluations | What are metrics for agentic evaluations
ServiceNow Documentation
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about 15 hours
A full demo of how to mine asset management tables including hardware, software and ITAM with popular use cases and examples from ServiceNow internal guest speaker showing them on live (not sample|...
Video
ServiceNow Process Mining for Asset Management - Hardware, Software & ITAM.
ServiceNow Community
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about 17 hours
Hello SNUG Members!
We're excited to be hosting the in-person Grand Rapids SNUG Meeting, on March 19th at Acrisure, 70 Ionia Ave SW, Grand Rapids, MI. &...
Register Today for the 2026 Grand Rapids SNUG!
New article articles in ServiceNow Community
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about 17 hours
www.servicenow.com
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Just before we wrapped up 2025, I saw [this proposal for :near()](https://github.com/w3c/csswg-drafts/issues/13271), a pseudo-class that would match if the pointer were to go near the element. By h...
This is Part 3 of the Accounts payable invoice management workflow. See how to use ServiceNow Accounts Payable Operations in Source-to-pay (S2P) to process an uploaded vendor invoice and resolve ex...
Video
ServiceNow Source-to-Pay (S2P) Demo Video - Accounts Payable - Resolve Invoice Exceptions
ServiceNow Community
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about 20 hours
ServiceNow University Information Blogs — [https://www.servicenow.com/community/creatorcon-blogs/want-to-win-a-trip-to-k26-lift-off-to-knowledge-has-launched/ba-p/3488308](https://www.servicenow.co...
Opportunity to Win an Exclusive Knowledge 2026 Experience Is Live!
Stories by Prashant Kumar LearnIT on Medium
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about 22 hours
medium.com
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AI is transforming how businesses operate and how early-career talent grows. In this episode, UTG Unlocked, Mark Stockford (GVP, Global Cloud Operations) and Alyssa Gerhart (former intern...
Video
UTG Unlocked: AI Careers, Partnering with AI, and Understanding Global Cloud Services at ServiceNow
ServiceNow Community
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1 day
ServiceNow AI Sumit Osaka
Put AI to work for you 〜AIを、働くあなたのパートナーに
 Service Catalog ](https://support.servicenow.com/now?id=ns_automation_store&catalog_sys_id...
Australia Early Release for Build Partners
New article articles in ServiceNow Community
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1 day
www.servicenow.com
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本稿は[こちら](https://www.servicenow.com/community/servicenow-ai-platform-articles/platform-academy-ai-powered-mobile-experiences-exploring-genai/ta-p/3375042 "https://www.servicenow.com/community/servi...
プラットフォームアカデミー:生成AIによるServiceNowモバイルエクスペリエンスの詳細 (翻訳)
New article articles in ServiceNow Community
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1 day
www.servicenow.com
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本稿は[こちら](hhttps://www.servicenow.com/community/performance-analytics-blog/platform-analytics-academy-april-16th-2024-ask-the-experts/ba-p/3154995 "https://www.servicenow.com/community/performance-a...
Video
プラットフォームアナリティクスアカデミー - 2024 年 4 月 16 日 - 専門家に質問する (翻訳)
New article articles in ServiceNow Community
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1 day
www.servicenow.com
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本稿は[こちら](https://www.servicenow.com/community/performance-analytics-blog/platform-analytics-academy-october-30th-2024-pa-before-amp-after/ba-p/3075578 "https://www.servicenow.com/community/performa...
Video
プラットフォームアナリティクスアカデミー – 2024年10月30日 – PA 導入前後 (翻訳)
New article articles in ServiceNow Community
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1 day
www.servicenow.com
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Now Assist · Consumption Forecasting
A 6-Step Framework for Now Assist Consumption Forecasting
A structured approach to planning AI consumption with confidence — from entitlement baseline to gro...
A 6-Step Framework for Now Assist Consumption Forecasting
New article articles in ServiceNow Community
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1 day
www.servicenow.com
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MIT CSAIL's 2025 AI Agent Index puts opaque automated systems under the microscope
AI agents are becoming more common and more capable, without consensus or standards on how they should behave, s...
AI agents abound, unbound by rules or safety disclosures
The Register articles about Servicenow
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1 day
go.theregister.com
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Enterprise risk management is a critical challenge for organizations today. Risks come from many directions—cyber threats, regulatory changes, operational failures, and market fluctuations. Managin...
Harnessing the Power of ServiceNow's AI to Manage Enterprise Risk Effectively
REDE Consulting
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1 day
www.rede-consulting.com
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Avoid duplicate case creation by associating an existing case with an email interaction. Before you begin Role required: sn\_customerservice\_agent or sn\_customerservice\_manager This video was re...
Video
Customer Service Management | Associate an existing case with an email interaction
ServiceNow Documentation
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1 day
Set up scoring for your assessment responses to calculate meaningful scores at the assessment, section, or subsection level. Before you begin Confirm that the smart assessment scoring plugin [com.s...
Video
Smart Assessment Engine | Configure scoring for an assessment
ServiceNow Documentation
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1 day
Detect similar demand records using the identify similar records Now Assist skill. The skill detects similar demand records based on contextual similarity in the name, description, and bu...
Video
Strategic Portfolio Management | Identify similar records using Now Assist for SPM
ServiceNow Documentation
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1 day
Description: Fast-track your Virtual Agent development by building a Virtual Agent with Now Assist. By activating Now Assist topics and using a large language model, or LLM, as your topic model rat...
Video
Virtual Agent | Building a Virtual Agent with Now Assist
ServiceNow Documentation
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1 day