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Haven't tested these all recently within global/local scopes, so feel free to have a play! option 1 use an encoded query embedded in the GlideRecord , e.g. var grProf = new GlideRecord ( 'x\_cls\_c...
ServiceNow - Integration Hub Overview including subscriptions
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almost 4 years
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link to a report \- note: may not work if published reports are disabled in the instance (regardless of whether it's published = false)
link type: URL
/sys\_report\_display.do?sysparm\_repo...
ServiceNow - Navigation module: report, dashboard - and access the dashboards list
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almost 4 years
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First, ensure that an indicator (on the ‘pa\_indicators’ table) exists, which you will use to base your widget data on. If not, then create a new one. Also, ensure that the ‘Indicator source’ f...
Video
ServiceNow - Create a word cloud widget and PA dashboard
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almost 4 years
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var incNumber \= 'INC5342xxx'; var grInc \= new GlideRecord('incident'); grInc.addQuery('number', incNumber ); grInc.query(); if (grInc.next()) { gs.print(grInc.sys\_created\_on); //--FIX: gs.print...
ServiceNow - Date/time stopped working after BST, see this fix
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almost 4 years
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Before insert business rule (on RITM)
( function executeRule(current, previous /\null when async\/ ) {
var encr \= new GlideEncrypter();
var encrypted \= current.variables.sensitive\_data;
...
ServiceNow - Encrypt a field on the RITM form containing sensitive variable: GlideEncrypter/Decrypter
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almost 4 years
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go to the variable> permission tab
masked variables:
see https://support.servicenow.com/kb?id=kb\_article\_view&sysparm\_article=KB0681163
other ideas:
Push sensitive variables into a single...
ServiceNow - Permissions on variables: only allow certain individuals to view the variable on the RITM
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almost 4 years
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_Interactions can be used for both Case & Incident management. Interaction Management is a platform capability which is leveraged by both CSM and ITSM products. Interactions are primarily used for ...
ServiceNow - interactions - should these always result in tickets? no, not necessarily
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almost 4 years
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Haven't tested these all recently within global/local scopes, so feel free to have a play! option 1 use an encoded query embedded in the GlideRecord , e.g. var grProf = new GlideRecord ( 'x\_cls\_c...
ServiceNow - Embedded emails (OAM) - Microsoft test harness
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almost 4 years
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Haven't tested these all recently within global/local scopes, so feel free to have a play! option 1 use an encoded query embedded in the GlideRecord , e.g. var grProf = new GlideRecord ( 'x\_cls\_c...
ServiceNow - Gov.uk platform as a service - systems status
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almost 4 years
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[ https://support.servicenow.com/kb?id=kb\_article\_view&sysparm\_article=KB0996215](https://support.servicenow.com/kb?id=kb%5Farticle%5Fview&sysparm%5Farticle=KB0996215)
check html sanitiser:
...
ServiceNow - Testing embedded email surveys using adaptive cards
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almost 4 years
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business and technical service OFFERINGS are both stored in service\_offering, with different service Classifications
business service is stored in cmdb\_ci\_service; technical service is stored i...
ServiceNow - CMDB - difference between business service offering and technical service offering records
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almost 4 years
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Haven't tested these all recently within global/local scopes, so feel free to have a play! option 1 use an encoded query embedded in the GlideRecord , e.g. var grProf = new GlideRecord ( 'x\_cls\_c...
ServiceNow - Outlook Actionable Messages for ServiceNow Survey emails - youtube
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almost 4 years
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for the view history feature follow the link below, however may be just as easy to write changes to the field(s) concerned to the activity trail (worknotes)
<https://community.servicenow.com/comm...
ServiceNow - Enable audit for non admins on tables
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almost 4 years
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go to advanced view in the notification> set the 'From' field
Haven't tested these all recently within global/local scopes, so feel free to have a play! option 1 use an encoded query embedded ...
ServiceNow Set the 'from' sender in an email notification
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almost 4 years
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ServiceNow
If you are banging your head against the wall in survey designer, try this approach:
Navigate to All > Survey > View Surveys and open the appropriate survey definition.In the Metric ...
ServiceNow Change the order of questions in a survey
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almost 4 years
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ServiceNow
var instURL=gs.getProperty('glide.servlet.uri');
var link=instURL+'sp?id=take\_survey&instance\_id=' + current.sys\_id;
Haven't tested these all recently within global/local scopes,...
ServiceNow Survey url (portal view) in survey notification script
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almost 4 years
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ServiceNow
https://<>.service-now.com/sp?id=take\_survey&instance\_id=35507a061b754154d4802f0a2d4bcb63sp\_survey\_root
loads this 'get started' page:
click 'get started' to start the survey
...
ServiceNow take survey url link - service portal friendly
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almost 4 years
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Haven't tested these all recently within global/local scopes, so feel free to have a play! option 1 use an encoded query embedded in the GlideRecord , e.g. var grProf = new GlideRecord ( 'x\_cl...
ServiceNow Survey link to incident and associated UI page "assessment_take2"
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almost 4 years
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ServiceNow
set sys version to V1 (old message box) or V2 (new message HTML box)
Haven't tested these all recently within global/local scopes, so feel free to have a play! option 1 use an encode...
ServiceNow Notification: hide/show the old message box
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almost 4 years
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ServiceNow :
<https://docs.servicenow.com/bundle/rome-servicenow-platform/page/administer/survey-administration/task/embed-survey-in-outlook-email.html>
Embed an interactive survey in the email ...
ServiceNow Embed a survey within the Outlook email client
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almost 4 years
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